Babette Ten Haken

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You are here: Home / Archives for customer churn

Are Your Engaged Employees Relentlessly Curious Employees?

December 5, 2018 by Babette Ten Haken Leave a Comment

Engaged employees are not necessarily relentlessly curious employees. Do you identify who the relentlessly curious employees are in your organization? Perhaps you should. Because they are key to positive customer experiences. And they fuel customer success and customer retention. Here’s why. According to Gallup, employee engagement focuses on the value of perceived, and measured, employee-centric… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth, collaboration, critical thinkers, customer churn, customer experience, customer service, customer success, employee churn, employee engagement, employee experience, engineering, human capital strategy, human resources, IIoT, Industry 4.0, knowledge workers, manual workers, organizational culture, professional speaker, quality, sales, STEM professionals, technology, workforce

3 Easy Ways to increase Customer Churn Rates!

March 1, 2018 by Babette Ten Haken Leave a Comment

Do you know the 3 easiest ways to increase customer churn rates? The first way: Infrequent or non-existent customer contact. The second way: Poor follow-through when resolving issues. And, drum roll please, the third way: Disconnected customer churn prevention activities. Seriously, the fact that I am writing this post attests to the existence of a… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: customer churn, customer experience, customer experience surveys, customer retention, CX, STEM Professional Development, STEM STorytelling keynote speaker

Ignoring Customer Retention Benefits can become Costly

June 1, 2017 by Babette Ten Haken Leave a Comment

Are you ignoring customer retention benefits? They positively impact the profitability of your organization. If the focus is on rate of customer churn instead of today’s version of digital customer retention, chances are your organization is playing defense instead of offense. Customer churn is measured by the number of customers who terminate their relationship with… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: customer churn, customer defection, customer experience, customer retention, customer retention benefits, One Millimeter Mindset™ virtual programs

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