Babette Ten Haken

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You are here: Home / Archives for customer conversations

Artificial Customer Conversations beget Artificial Customer Experiences

January 9, 2019 by Babette Ten Haken Leave a Comment

Is your business fostering artificial customer experiences due to reliance on technology as the primary interface for customer conversations? Listening strategies and tools for the voice of the customer can produce skewed insights. Simply because of where, and to whom, your organization is listening. Are customers talking to bots and responding to prompts via digital… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth, business growth keynote speaker, collaborative storytelling, customer conversations, customer experience, customer retention, customer retention keynote speaker, customer service, customer success, engineering, financial services, IIoT, Industry 4, Industry40, IoT, manufacturing, professional development, sales, technology, Voice of the Customer, workforce profitability keynote speaker

Customer Conversations or Sales Chit Chat?

April 18, 2013 by Babette Ten Haken Leave a Comment

When’s the last time you had a conversation with your customer? A two-way dialogue, rather than asking a bunch of questions sales training convinced you would inevitably lead into selling and buying mode? Once you transition into those now rather well-known, sales-spiel idiomatic questions (you know what they are, I won’t repeat them in this… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business development, customer conversations, customers, referral selling, sales training, selling, selling and buying mode, selling conversations

8 Tips for Deploying Your Tech Team To Sell

October 2, 2012 by Babette Ten Haken Leave a Comment

Ever think about letting techies loose with your customers? Learning how collaboration with your technical colleagues can positively impact your sales process and close ratio. After you overcome your reluctance to collaborate with “them,” that is. I’m not advocating grabbing the nearest available engineer and running out ready-fire-aim to talk to a customer. Do some… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: close ratio, collaboration, customer conversations, engineer, sales process, tech team

Selling or Telling?

July 21, 2012 by Babette Ten Haken Leave a Comment

Do you spend a lot of time rattling off features and benefits to customers and colleagues, thinking they will buy what you are “selling?” Regardless of whether you are a small, mid-sized or startup business, dial in. You may be wasting everyone’s time. Including your own. Last evening, my husband and I strolled the Ann… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Ann Arbor Art Fair, artists, customer conversation, customer conversations, selling, startup business, storytelling

Engaging Your Eyes and Ears in Sales and Startups

June 1, 2012 by Babette Ten Haken Leave a Comment

Customer startup conversations. Customer discovery. Sales lead nurturing and management. Call it what you will. I am talking about engaging real live customers. The types of customers who will pay real live money for your products and services. After grants and investor dollars are expired and you actually are in business, for real. Even when… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer conversations, customer discovery, customer engagement, customers, entrepreneurs, sales lead management, sales lead nurturing, startups

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