Babette Ten Haken

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You are here: Home / Archives for customer discovery

Are You Perceived As Being Too Easy To Work With?

June 2, 2021 by Babette Ten Haken Leave a Comment

Are you perceived as being too easy to work with? Think about it. Yes, you focus on being a team player. And you always try to do “whatever it takes” to acquire and/or serve colleagues and customers. Yet colleagues and clients just do not take you as seriously as you wish to be regarded (and… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: change agent, collaboration catalyst, complex problem solving, customer discovery, customer experience, human resources professional development, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, professional innovation, project management professional development, storytelling for human capital strategy, Voice of the Customer

Why Typical Customer Discovery does not deliver on Client Needs

October 13, 2020 by Babette Ten Haken Leave a Comment

Typical customer discovery involves speaking with current and potential customers. Often to determine whether their stated and unstated needs marry up with your current products, services and capabilities. And then decide whether opportunities exist for new product development and innovation. However, often the customer discovery process falls short of delivering on client needs and expectations. … [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: Business Analyst Day keynote speaker, business analyst professional development, business storytelling keynote speaker, cross-functional leadership keynote speaker, cross-functional team leadership, customer discovery, customer experience, customer retention, engineering professional development, One Millimeter Mindset™ virtual programs, pre-sales engineers professional development, professional development day keynote speaker, project management professional development day, Quality professional development, sales, The Project Economy keynote speaker

The Best Customer Discovery requires Storytelling Patience

February 25, 2020 by Babette Ten Haken Leave a Comment

Today we’re talking about the importance of having storytelling patience when conducting customer discovery interviews. Customer discovery is a methodology used for building startups, new corporate ventures / intrapreneurial activities, design and engineering projects, and sales. Actually, in my storytelling for STEM professionals and left-brain thinkers playbook, you and I are never quite finished with… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer discovery, customer experience, customer retention, engineering professional development, entrepreneurs, One Millimeter Mindset™ storytelling programs, project management professional development, Quality professional development, sales, startups, STEM Professional Development, storytelling for analytical thinkers, storytelling for left brain thinkers, storytelling keynote speaker

3 Ways confining Customers boxes you in from discovering Unmet Needs

February 19, 2018 by Babette Ten Haken Leave a Comment

Are you unintentionally confining customers to thinking inside your organization’s box? In reality, they may not want or need your current product or service mix. Yet you persist in trying to convince them of the validity of your product or service offerings. Because you are stuck thinking inside the box. And while your offerings, or your… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: collaboration, customer discovery, engineering, innovation, sales, startups, STEM Professional Development, STEM STorytelling keynote speaker

Find out why Customer Discovery leverages Professional Self Discovery

February 7, 2018 by Babette Ten Haken Leave a Comment

Professional self discovery is an important attribute in the practical application of the customer discovery process. Customer discovery can determine whether a product or service idea actually marries up with a receptive customer base. When customer discovery is done well, there is magic. When done poorly – which most often is the case – both startup,… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: customer discovery, entrepreneurs, professional self discovery, sales, startups, STEM Professional Development, STEM STorytelling keynote speaker

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