Babette Ten Haken

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You are here: Home / Archives for customer discovery

If You Build It, Sell It.

May 14, 2013 by Babette Ten Haken Leave a Comment

There’s been a lot of online chatter lately about how to create your first sales team for your startup, including feasible compensation strategies.  I hope you haven’t put off having your first selling conversations until you secure funding to hire your first VP of Sales. If so, you are already behind the 8-ball. Your first… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer discovery, pitching, sales force, selling conversation, startup, venture, VP of Sales

4 Tips for Customer Discovery Conversations

March 22, 2013 by Babette Ten Haken Leave a Comment

If you are the CEO of your startup, are you experiencing anxiety over having those customer discovery conversations with potential investors and early-adopters? What if you speak with a prospect and they don’t like your idea? How will you handle a negative response? Will you shut down your startup and take rejection personally? Customer discovery… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer discovery, customer discovery conversations, early-adopters, entrepreneurial journey, funders, funding, investors, startup

Hi! I’m Your Friendly Snake-Oil Salesman

August 20, 2012 by Babette Ten Haken Leave a Comment

Experiencing difficulty getting appointments with over-booked and over-whelmed prospects? Are folks not clearing out their calendars for yet one more customer discovery conversation for your startup?  Perhaps it’s because new customers – the object of your desire –  are a bit jaded. Especially by third quarter. They lump anyone asking for their time into their… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer discovery, entrepreneurs, mid-sized business, salespeople, small business, solpreneurs, startup

Prospecting for Customer Discovery

July 25, 2012 by Babette Ten Haken Leave a Comment

How do you find customers for your new, or existing, product or platform? For entrepreneurs, startups and mature businesses, it takes more than cold-calling to have customer discovery conversations which: 1) validate hypotheses you are testing regarding product/platform and market features and functionality, and 2) identify target customer segments whom you feel are the right… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business development, cold-calling, customer discovery, entrepreneurs, prospecting, sales, startups

Engaging Your Eyes and Ears in Sales and Startups

June 1, 2012 by Babette Ten Haken Leave a Comment

Customer startup conversations. Customer discovery. Sales lead nurturing and management. Call it what you will. I am talking about engaging real live customers. The types of customers who will pay real live money for your products and services. After grants and investor dollars are expired and you actually are in business, for real. Even when… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer conversations, customer discovery, customer engagement, customers, entrepreneurs, sales lead management, sales lead nurturing, startups

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