Babette Ten Haken

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You are here: Home / Archives for customer engagement

Engagement Experience fuels Customer Experience

October 8, 2018 by Babette Ten Haken Leave a Comment

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Like a chemical equation, is the desired reaction balanced and controlled? Or, is the quality of the engagement forceful and overwhelming? Either way, engagement experiences… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: business growth, communication, customer engagement, customer experience, customer retention, customer service, engineering, IIoT, Industry 4.0, Industry40, IoT, leadership, personal development, post sale teams, post-sale customer support, professional speaker, quality, sales, technology, women in business, workforce engagement

A Customer Love Affair drives Engagement and Retention

May 8, 2017 by Babette Ten Haken Leave a Comment

A customer love affair isn’t an invitation to engage in dubious behavior. I trust I didn’t get your hopes up…. Rather, when customers fall in love with you they become more engaged and collaborative. Then, that engagement influences customer loyalty and drives customer retention. Especially in rigorous industrial Internet of Things business environments. Trust me,… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer engagement, customer love affair, customer loyalty, customer retention

Engaging Your Eyes and Ears in Sales and Startups

June 1, 2012 by Babette Ten Haken Leave a Comment

Customer startup conversations. Customer discovery. Sales lead nurturing and management. Call it what you will. I am talking about engaging real live customers. The types of customers who will pay real live money for your products and services. After grants and investor dollars are expired and you actually are in business, for real. Even when… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer conversations, customer discovery, customer engagement, customers, entrepreneurs, sales lead management, sales lead nurturing, startups

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