Babette Ten Haken

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You are here: Home / Archives for customer focus

How a Customer Experience Culture leverages Collaboration

April 26, 2018 by Babette Ten Haken Leave a Comment

When I ask you whether your organization has a customer experience culture, how do you answer? If the answer is “Yes!” just what does your customer experience culture look like? Sound like? Deliver like? For starters, this phrase simply may pay lip service to the phrase: “customer experience.” In reality, there is no “culture” that… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: collaboration, customer experience, customer focus, CX, CX surveys, Industry 4.0 human capital strategy, organizational culture, STEM Professional Development, STEM STorytelling keynote speaker

Everyone is a Customer of Everyone Else – on the Selling Fearlessly blog

August 2, 2012 by Babette Ten Haken Leave a Comment

My post today is featured on Robert Terson’s Selling Fearlessly blog. It’s title: Everyone is a Customer of Everyone Else, an excerpt from my book, Do YOU Mean Business. Enjoy your read. Tell me how the concept of customer plays out in your workplace and in how you serve your customers. [Update from Babette.] Apologies… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: collaboration, customer focus, technical professionals

Mike Weinberg’s Defining Moment in Business Development

May 29, 2012 by Babette Ten Haken Leave a Comment

Twelve years ago I had a painful and embarrassing experience that not only provided an invaluable lesson, but also helped define the future of my career. I had just walked away from a company where I was the top performing salesperson on a team of 15. The owners sold the business to a gigantic public… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: business development, customer acquisition, customer focus, defining moments, Mike Weinberg, sales methods

So What?

May 18, 2012 by Babette Ten Haken Leave a Comment

It’s hard to sell when your customer doesn’t get a word in edgewise. For all your lecturing, demo-ing, and just plain showing up and throwing up (ah, what a wonderful phrase), you finally come up for air. And the client is still looking at you. No comment. No interest. No way are they going to… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer focus, entrepreneurs, sales funnel, sales methods, So What?

How Losing an Order Led To Sales Success

April 17, 2012 by Babette Ten Haken Leave a Comment

A Sales Aerobics for Engineers® Defining Moment Guest Post by Gary S. Hart Getting the sale was my priority until I realized that priority was holding me back from real success. When author Howell Raines coined the phrase “defining moment” as a reporter for the N.Y. Times in 1983, he had no idea it would… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: customer acquisition, customer focus, defining moment, Gary S Hart, relationship selling

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