Babette Ten Haken

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You are here: Home / Archives for customer retention keynote speaker

The What You Do Story is Key to Retaining Clients

August 21, 2019 by Babette Ten Haken Leave a Comment

Developing a What You Do Story is critical to serving and retaining internal and external clients. When you connect the story of what you “do,” inside the organization, to what everyone else “does,” something interesting happens. First, you start to better serve one another. Because your own responsibility and accountability now extends beyond the confines… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: client experience, client retention, client service, customer experience, customer retention keynote speaker, customer service, employee experience, engineers, human capital strategy, human resource professionals, IIoT, Industry 4.0, Industry40, IoT, professional development, project managers, Quality Professionals, sales, STEM Professional Development, STEM storytelling, STEM STorytelling keynote speaker, technology, women in engineering, workforce engagement, worktrends

Are Customer Acquisition Stories also Customer Retention Stories?

July 31, 2019 by Babette Ten Haken Leave a Comment

What do your customer retention stories sound like? Can you rely on the same stories you told to acquire new customers, to also retain them? As the saying goes, what got you to where you are today may not get you to where you need to go, tomorrow. Do you know the story of what… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: client expectations, customer experience, customer retention, customer retention keynote speaker, customer success, Industry40, Internet of Things, manufacturing, project managers, Quality Professionals, sales, STEM Professional Development, STEM storytelling, storytelling keynote speaker, storytelling speaker, women in engineering, women in technology

5 Blog Posts on Your Customer Retention Strategy Value

July 4, 2019 by Babette Ten Haken Leave a Comment

What is your current customer retention strategy value? Do you still depend on what worked Yesterday, and hope that strategy will keep you viable and sustainable Today and Tomorrow? I offer these five customer retention strategy value blog posts for your reading pleasure. Contemplate what’s next for you, moving forward. While retaining customers is an… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: customer experience, customer retention keynote speaker, customer success, engineering, human capital value, Industry40, keynote speaker, manufacturing, STEM storytelling, technology, women in engineering, women in technology

Take these 3 Actions to grow Workplace Engagement

March 21, 2019 by Babette Ten Haken Leave a Comment

How do you grow employee engagement when your workforce is small? Or, multi-generational, multi-disciplinary, located in multiple divisions and represents different levels of education? Chances are, your teams are comprised of employees with several, or all, of these traits. Which can lead to all sorts of communication disconnects even though people “seem” to be using… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, business growth, collaboration, communication, customer retention keynote speaker, customer service, employee experience, healthcare, human capital strategy, human resources, left brain thinkers, manufacturing, personal development, professional development, professional speaker, quality, sales, STEM professionals, storytelling keynote speaker, technology, women in business, women in engineering, workforce profitability keynote speaker

To retain Your Customers retain Your Employees First

March 7, 2019 by Babette Ten Haken Leave a Comment

Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? Easily-replaced commodities in a numbers game? I recall a bunch of client conversations I had as a sales newbie. Here I am, trying to get an in-person appointment with someone else’s… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking, business growth, collaboration, communication, customer experience, customer retention keynote speaker, customer service, customer success, employee experience, human capital strategy, human resources, leadership, manufacturing, personal development, professional development speaking programs, sales, technology, workforce profitability speaking programs

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