Customer bombardment should be a no-brainer non-strategy. Especially when it comes to how not to create a positive customer experience. Yet what should be common sense often flies in the face of customer experience reality. Do you really know how many times customers receive notifications from your organization? First, blasts about upcoming webinars and seminars…. [Continue Reading]
Is Customer Bombardment Your Customer Experience Strategy?
Surprised when Loyal Customers become Former Customers?
The transformation of loyal customers into former customers is a real conundrum. Especially in the age of big data meets customer satisfaction. After all, if you continuously keep your fingers on the pulse of your customers, all that data should tell you who is vulnerable. And who is not. Theoretically, that strategy makes sense. And… [Continue Reading]
Ready for a Customer Experience Mid Year Blog Post Review?
Where do you stand when it comes to customer experience mid year? Have you successfully created superlative experiences for clients, every opportunity that you get? Or is your track record inconsistent? And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? Too many professionals wait until the official “numbers”… [Continue Reading]
Refresh with this Mid Year Professional Innovation Blog Post Review
Take a mid year professional innovation break! Refresh and recalibrate your brain. This midyear professional innovation blog post review reflects the top 5 blog posts that readers find most relevant, valuable and impactful to their professional development trajectory. Often, we are so caught up meeting our organization’s KPIs, that we do not have the time… [Continue Reading]
Leaving Customer Care up to Customers? They don’t care!
Your customers do not care whether you make your quarterly numbers or fulfill your organization’s KPIs. They have their hands full with their own workplace issues, KPIs and deliverables. Why should they care about you, and your issues? It just could be that your professional urgency conflicts with your clients’. And besides, your customers do… [Continue Reading]
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