Babette Ten Haken

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You are here: Home / Archives for customer retention

Are You Helping Clients Prioritize Their Own Needs or Your Needs?

May 11, 2022 by Babette Ten Haken Leave a Comment

You all serve clients regardless of your respective professional disciplines. So it follows that when you serve those clients, your focus primarily is helping clients prioritize their own needs. That focus is truly noble. However, as you work with those clients, at what point do you shift your focus towards meeting your own needs first?… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: complex problem solving, cross-functional leadership, customer experience, customer retention, human capital strategy, human resources professional development, one millimeter mindset breakout session speaking programs, one millimeter mindset coaching and facilitation programs, one millimeter mindset consulting, one millimeter mindset keynote speaking programs, professional innovation, project management professional development, sales

Did The Virtual Customer Retention Dog Eat Your Client Base Homework?

January 19, 2022 by Babette Ten Haken Leave a Comment

Surprised to enter 2022 digging yourself out of a huge 2021 customer defection hole? It just could be you left your entire client retention strategy up to the virtual customer retention dog. What excuses do you make to your managers about your less-than-stellar rate of customer retention? Consider that customers who defect have an entirely… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, client retention, customer experience, customer retention, one millimeter mindset breakout speaker, one millimeter mindset chapter meeting speaking programs, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, one millimeter mindset keynote speaking programs, One Millimeter Mindset™ virtual programs, professional innovation, project management professional development, sales professional development

Chewable One Millimeter Mindset Blogs – November 2021

November 24, 2021 by Babette Ten Haken Leave a Comment

This month, review these three chewable one millimeter mindset blogs: posts freshly created throughout November 2021. As you digest your Thanksgiving meal (and leftovers!), chew on my perspectives a bit more. Then, let me know what you think. First Post – Chewable One Millimeter Mindset Blogs Will Your Clients Elect (And Re-Elect) You As Their… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, cross-functional leadership, customer experience, customer retention, human capital value, human resources professional development, one millimeter mindset breakout session speaking programs, one millimeter mindset chapter meeting speaking programs, One Millimeter Mindset™ virtual programs, one millimeter professional innovation keynote speaker, professional development, professional innovation, Project Management Professional Development Day keynote speaker, strategic business value

Do You Know How Your Company Generates Revenue?

April 20, 2021 by Babette Ten Haken Leave a Comment

Do you really understand how your company generates revenue? Really? Most of you reading this post will toss off the response: “Well, duh, Babette, we sell stuff to other people.” Which is an accurate enough response, depending on where you sit around your organization’s business table. Consider that your perspective is too tactical? Generating revenue… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: 4IR, business analyst professional innovation, business innovation, cross-functional collaboration, customer experience, customer retention, employee experience, HR professional innovation, human capital strategy, Industry 4.0, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, professional innovation, project management professional innovation, Voice of the Customer

Delivering Human Capital Value is Everyone’s Responsibility

March 23, 2021 by Babette Ten Haken Leave a Comment

Are you delivering human capital value to your organization? Constantly, continuously, accountably and responsibly? That’s a Big Idea and a question to ask yourself every day. Especially as the light at the end of the pandemic tunnel becomes brighter each day. To get to where you really need to go, ask yourself bigger questions. You… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, customer experience, customer retention, employee experience, HR professional development, human capital value, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, PMI, professional innovation, project management professional development, SHRM, storytelling for STEM professionals and left brain thinkers, strategic business value, Voice of the Customer

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