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You are here: Home / Archives for customer satisfaction surveys

Surprised when Loyal Customers become Former Customers?

July 16, 2018 by Babette Ten Haken Leave a Comment

The transformation of loyal customers into former customers is a real conundrum. Especially in the age of big data meets customer satisfaction. After all, if you continuously keep your fingers on the pulse of your customers, all that data should tell you who is vulnerable. And who is not. Theoretically, that strategy makes sense. And… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: big data, customer experience, customer listening, customer loyalty, customer retention, customer satisfaction, customer satisfaction surveys, CX, engineering, IIoT, Industry 4.0, IoT, IT, net promoter score, post sales, pre sales, quality, sales

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