Babette Ten Haken

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You are here: Home / Archives for customer satisfaction

Is Customer Bombardment Your Customer Experience Strategy?

July 18, 2018 by Babette Ten Haken Leave a Comment

Customer bombardment should be a no-brainer non-strategy. Especially when it comes to how not to create a positive customer experience. Yet what should be common sense often flies in the face of customer experience reality. Do you really know how many times customers receive notifications from your organization? First, blasts about upcoming webinars and seminars…. [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: customer experience, customer retention, customer satisfaction, IIoT, IoT, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, sales, Voice of the Customer

Surprised when Loyal Customers become Former Customers?

July 16, 2018 by Babette Ten Haken Leave a Comment

The transformation of loyal customers into former customers is a real conundrum. Especially in the age of big data meets customer satisfaction. After all, if you continuously keep your fingers on the pulse of your customers, all that data should tell you who is vulnerable. And who is not. Theoretically, that strategy makes sense. And… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: big data, customer experience, customer listening, customer loyalty, customer retention, customer satisfaction, customer satisfaction surveys, CX, engineering, IIoT, Industry 4.0, IoT, IT, net promoter score, post sales, pre sales, quality, sales

Why Comcast® Stinks at Customer Experience

August 29, 2012 by Babette Ten Haken Leave a Comment

And why the noble Jerome of the local customer service call center and Chad the installer are my complete and total heroes. We moved to a new home this past weekend. It’s the same weekend that all the students return to the University of Michigan and just about every other university in the area. Of… [Continue Reading]

Filed Under: Collaboration And Convergence Tagged With: call center, Comcast, customer experience, customer satisfaction, customer service

What’s customer satisfaction got to do with it, anyway?

June 15, 2010 by Babette Ten Haken Leave a Comment

Just about everything, I’d say. Yet how we go about satisfying our customers is a rocky and variable road. In fact, sometimes there seems to be a sliding scale on how we achieve customer satisfaction. Perhaps we should take the customer’s perspective and see ourselves from their eyes. And then compare what they perceive as… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business development, customer retention, customer satisfaction, Voice of the Customer

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