Our daughter is home from college. She just came into my office, pretty perturbed (a parent’s way of saying completely pissed off). She had been on the phone for over 25 minutes, long distance, attempting to cancel a vendor’s service agreement. They weren’t buying it. Even when she explained that she was the one that… [Continue Reading]
Hit-and-Run Sales – A Sales Horror Story
Are your customers falling in love with you?
I know what you’re thinking. This is going to be another blog about client service, jumping through their hoops, the fact that they are always “right”, and how you should always put the customer first. You know all about that, don’t you? I mean, you do know what your company’s client service policy is… Your… [Continue Reading]
Follow Us!