Babette Ten Haken

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You are here: Home / Archives for customer service

Making Hard Calls on Behalf of Serving Every Client.

November 3, 2020 by Babette Ten Haken Leave a Comment

Are clients reaching out to you about making hard calls? Mine are. Because their businesses are in trouble. And future sustainability appears uncertain. Thus you serve them in ways which may make you both uncomfortable. Because making hard calls involves having “those” conversations, together. Conversations grounded in mutual trust and respect because of the relationship preceding… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, business growth, cross functional team leadership keynote speaker, cross-functional leadership, customer experience, customer retention, customer service, employee experience, HR storytelling, keynote strategic business storytelling speaker, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, Professional Development Days keynote speaker, project management keynote speaker, project management professional development, small business storytelling programs

Are Your Comfortable Solutions addressing Unmet Client Needs?

August 11, 2020 by Babette Ten Haken Leave a Comment

Creating innovative solutions, instead of comfortable solutions,  works best when you actually prioritize addressing unmet client needs. To tease out the story of what is truly behind each design specification. So you create robust – yet flexible and innovative – client-focused solutions. Consider whether your project outcomes end up being comfortable solutions, rather than innovative… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: BADD keynote speaker, business growth, customer driven design, customer experience, customer retention, customer service, customer success, human capital strategy, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, professional innovation, project management professional development, Quality professional development, strategic business storytelling, Voice of the Customer, workforce innovation

Virtual Client Retention Strategies leverage Sincerity not Scripting

April 30, 2020 by Babette Ten Haken Leave a Comment

Developing virtual client retention strategies always is mission-critical. Especially in moving “yesterday’s” business and client acquisition models forward. Where? Towards what’s next: tomorrow and future-forward. After all, there’s nothing like a global pandemic to catalyze that overdue alignment of Third Industrial Revolution business and hiring models with the dynamic, interconnected software and hardware systems of… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business development strategy, cross-functional team leadership, customer experience, customer retention, customer retention workshops, customer service, engineering professional development, HR storytelling, human capital strategy, keynote strategic business storytelling speaker, One Millimeter Mindset™ program, project management professional development, sales, small business storytelling, STEM storytelling, strategic storytelling, virtual strategic storytelling

The What You Do Story is Key to Retaining Clients

August 21, 2019 by Babette Ten Haken Leave a Comment

Developing a What You Do Story is critical to serving and retaining internal and external clients. When you connect the story of what you “do,” inside the organization, to what everyone else “does,” something interesting happens. First, you start to better serve one another. Because your own responsibility and accountability now extends beyond the confines… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: client experience, client retention, client service, customer experience, customer retention keynote speaker, customer service, employee experience, engineers, human capital strategy, human resource professionals, IIoT, Industry 4.0, Industry40, IoT, professional development, project managers, Quality Professionals, sales, STEM Professional Development, STEM storytelling, STEM STorytelling keynote speaker, technology, women in engineering, workforce engagement, worktrends

What happens when You have a Broken Company Story?

August 7, 2019 by Babette Ten Haken Leave a Comment

When you have a broken company story, your story seems to change on a daily basis. Then, it is difficult to remember the story you tell to colleagues, employees, vendors and clients. Because, your story continuously changes. You know you have a broken company story when: First, your story about the company differs from everyone else’s… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business growth, customer experience, customer retention, customer service, engineering, human capital strategy, human resources, Industry40, IoT, manufacturing, project management professionals, Quality Professionals, STEM Professional Development, STEM storytelling, storytelling keynote speaker, storytelling speaker, technology

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