Babette Ten Haken

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You are here: Home / Archives for customer success

Retaining Clients leverages an Innovative Customer Retention Strategy

November 12, 2020 by Babette Ten Haken Leave a Comment

Are you creating an innovative customer retention strategy for what is new and next? (And nowhere near to whatever has been normal.) Consider that retaining yesterday’s clients just may not be the primary focus of this strategy, either. Because the clients who helped you get to where you were yesterday may not have the capacity… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, cross-functional leadership keynote speaker, cross-functional team leadership, customer experience, customer retention, customer success, innovative customer retention keynote speaker, innovative customer retention strategy, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, project management keynote speaker, sales, sales engineers, strategic business storytelling

When Your Priorities are not the same as Your Clients’ Priorities

November 10, 2020 by Babette Ten Haken Leave a Comment

What do you do when you discover your business priorities are not the same as your clients’ priorities? How you answer reflects the relevance of customer experience, success and client retention on your own business viability. This pandemic exerts a profound impact on our businesses, including your clients’. Yet, some of my small business clients… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: 4IR, Business Analyst Day keynote speaker, business strategy, cross-functional leadership, customer experience, customer retention, customer success, human capital strategy keynote speaker, manufacturing leadership, One Millimeter Mindset™ virtual program, Professional Development Days keynote speaker, professional diversity & inclusion keynote speaker, project management professional development, Quality professional development

Are UnDiscovered Conversations The Key to Client Retention?

October 27, 2020 by Babette Ten Haken Leave a Comment

What happens when you are open to undiscovered conversations? Instead of relying on scripted client conversations to guide your discussions with clients. These memorable conversations arise spontaneously. A dynamic dialogue begins. You both feel your brains expanding as you connect to, and become interconnected with, the other individual. As you begin your dialogue, you and… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: 4IR, Business Analyst Day keynote speaker, business growth, business strategy, cross functional team leadership keynote speaker, cross-functional leadership, customer experience, customer retention, customer success, engineering, IoT, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, project management professional development, sales-engineering, trust-based leadership, trust-based storytelling

Do Clients Prefer Certain Team Members Over Others?

October 20, 2020 by Babette Ten Haken Leave a Comment

Ooh. This is a sticky subject, isn’t it? What do you do when clients request to work with certain team members over others? Whether you design, engineer, sell or serve. What is your response? When a client specifically requests that certain team members, either on one team or across teams, are assigned to their account?… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: 4IR, Business Analyst Day keynote speaker, business analyst professional development, cross functional storytelling keynote speaker, cross functional team leadership keynote speaker, cross-functional leadership keynote speaker, customer experience, customer retention, customer success, engineering professional development, IoT, manufacturing storytelling, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, project management professional development, sales engineering professional development

Too Professionally Tired? You are Not Alone.

September 10, 2020 by Babette Ten Haken Leave a Comment

Are you too professionally tired? Especially as you continue to ride the 2020 roller coaster of uncertainty and ambiguity. Realize that you are not alone. You have lots of company. Of course you are competent, capable and resilient! No doubt about it. Also, you are great at showing up and working hard. You know the… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: Business Analyst Day keynote speaker, change management, change mindset, corporate cultural transformation, cross-functional leadership, cross-functional team leadership, customer experience, customer retention, customer success, employee experience, employee retention, employee success, human capital strategy, human capital value keynote speaker, One Millimeter Mindset™ virtual programs, Professional Development Days keynote speaker, purpose-driven storytelling, storytelling for analytical thinkers, Storytelling for STEM professionals, strategic business storytelling, trust-based storytelling

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