Are you creating an innovative customer retention strategy for what is new and next? (And nowhere near to whatever has been normal.) Consider that retaining yesterday’s clients just may not be the primary focus of this strategy, either. Because the clients who helped you get to where you were yesterday may not have the capacity… [Continue Reading]
Retaining Clients leverages an Innovative Customer Retention Strategy
When Your Priorities are not the same as Your Clients’ Priorities
What do you do when you discover your business priorities are not the same as your clients’ priorities? How you answer reflects the relevance of customer experience, success and client retention on your own business viability. This pandemic exerts a profound impact on our businesses, including your clients’. Yet, some of my small business clients… [Continue Reading]
Are UnDiscovered Conversations The Key to Client Retention?
What happens when you are open to undiscovered conversations? Instead of relying on scripted client conversations to guide your discussions with clients. These memorable conversations arise spontaneously. A dynamic dialogue begins. You both feel your brains expanding as you connect to, and become interconnected with, the other individual. As you begin your dialogue, you and… [Continue Reading]
Do Clients Prefer Certain Team Members Over Others?
Ooh. This is a sticky subject, isn’t it? What do you do when clients request to work with certain team members over others? Whether you design, engineer, sell or serve. What is your response? When a client specifically requests that certain team members, either on one team or across teams, are assigned to their account?… [Continue Reading]
Too Professionally Tired? You are Not Alone.
Are you too professionally tired? Especially as you continue to ride the 2020 roller coaster of uncertainty and ambiguity. Realize that you are not alone. You have lots of company. Of course you are competent, capable and resilient! No doubt about it. Also, you are great at showing up and working hard. You know the… [Continue Reading]
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