Babette Ten Haken

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You are here: Home / Archives for customer

Customer UnRetention Syndrome results from 4 Sales Achilles Heels

March 27, 2017 by Babette Ten Haken Leave a Comment

Customer unretention syndrome happens. Frequently. Typically at the end of each fiscal quarter. And it always seems to be a Real.Big. Surprise. Really? What are you crying about? After all, as a sales person, sales engineer or sales operations professional, you think you are doing a superlative job. Just by being busy being busy doing… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer, customer unretention, customer unretention syndrome, sales, sales engineer, sales operations

Customer Retention Strategy leverages Renewals

June 10, 2016 by Babette Ten Haken Leave a Comment

Do you have a solid customer retention strategy in place? Or would you prefer not to think about this? Let’s say you work for a company with a selling culture that constantly pushes new business acquisition rather than customer retention (pretty much most companies). Every quarter you are caught between the proverbial new business rock and… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer, customer renewal, customer retention, customer retention strategy, customers

Do You have a Customer Attention Span Plan?

March 28, 2016 by Babette Ten Haken Leave a Comment

Creating a customer attention span plan can make or break a meeting or presentation. Understanding what to look for before and during a conversation determines whether you will be invited back to your customers’ business tables. A customer’s attention span can be longer – or shorter – than you think. Your goal is to avoid… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer, customer attention span, customer attention span plan, meetings, presentations

Holistic Business Strategy! Blog Roundup February 2016

February 26, 2016 by Babette Ten Haken Leave a Comment

Developing your expertise in holistic business strategy is the central theme for February’s blog posts. In case you haven’t noticed, Monday’s posts focus on Big Ideas. Wednesday’s posts are centered on holistic business strategy. Friday’s posts target professional development for tomorrow’s workforce and developing hybridized skill sets and mindset. Holistic business strategy takes a page… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer, customers, Holistic business, holistic business strategy, IT, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, team, value, workforce

Know Your Customer Teams

September 30, 2015 by Babette Ten Haken Leave a Comment

Customer teams are protective of their personnel. You may be interfacing with one buyer. They aren’t an entire buying team. The composition of customer teams is one of your client’s most closely guarded secrets, isn’t it? No matter how much empathy you have with that one decision maker, you know there are other decision makers… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer, customer teams, sales cycle, teams

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