Major account teams strive so hard to create client-focused solutions. However, no matter how insightful the solution proposed, there can be stakeholder resistance. And not only from the client side of the table. This scenario frustrates not only the major account teams. But also, the internal stakeholders serving as resources for these teams as they… [Continue Reading]
Does Your Major Account Team experience Stakeholder Resistance?
3 Strategies to remain On Track yet go Off the Beaten Path
What does our personal development strategy look like, in real-life? We have the best intentions, yet are time-constrained. Often, we are conflicted when our employer’s business strategy eats into our own ideas for best serving clients and colleagues. At the end of each day, we feel as though we play a continuous tug-of-war, involving both… [Continue Reading]
3 Professional Habits which tether Us to Yesterday
Everyone has professional habits: some good and some not so hot. The good habits are the ones we rely on, time after time. Because good, solid professional habits are the core foundation of our professional success. Not only that. Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and… [Continue Reading]
Start A Customer Micro Experience Playbook this Summer!
Customer micro experiences play out big time, towards acquiring and retaining a loyal customer base full of raving client evangelists! And the summer months offer us all a bit more breathing room to ask ourselves questions about customer experience that, well, make us a bit uncomfortable. All you need is a One Millimeter Mindset™ shift… [Continue Reading]
Why Your Business Growth Strategy conflicts with Your Workforce Strategy
Your business growth strategy says you are “poised to move to the next level.” After all, sales continue to increase. And existing customers appear to be content to stick with you. However, business growth strategy – and expansion – rely on more than just increased revenue. In order to grow, expand and sustain a business… [Continue Reading]
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