Babette Ten Haken

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You are here: Home / Archives for digital transformation

Does Your Major Account Team experience Stakeholder Resistance?

March 14, 2019 by Babette Ten Haken Leave a Comment

Major account teams strive so hard to create client-focused solutions. However, no matter how insightful the solution proposed, there can be stakeholder resistance. And not only from the client side of the table. This scenario frustrates not only the major account teams. But also, the internal stakeholders serving as resources for these teams as they… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, business growth, communication, complex sales, customer experience, customer retention keynote speaking programs, customer service, digital transformation, employee experience, engineering, Industry 4.0, left brain thinkers, major account team, manufacturing, professional development, sales, stakeholder experience, STEM professionals, storytelling, storytelling keynote speaker, technology, women in business, workforce profitability

3 Strategies to remain On Track yet go Off the Beaten Path

October 11, 2018 by Babette Ten Haken Leave a Comment

What does our personal development strategy look like, in real-life? We have the best intentions, yet are time-constrained. Often, we are conflicted when our employer’s business strategy eats into our own ideas for best serving clients and colleagues. At the end of each day, we feel as though we play a continuous tug-of-war, involving both… [Continue Reading]

Filed Under: Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth, collaboration, communication, customer service, digital transformation, engineering, human capital strategy, Industry 4.0, Industry40, leadership, personal development, professional development, professional innovation, professional speaker, quality, sales, technology, women in business, workforce engagement

3 Professional Habits which tether Us to Yesterday

October 1, 2018 by Babette Ten Haken Leave a Comment

Everyone has professional habits: some good and some not so hot. The good habits are the ones we rely on, time after time. Because good, solid professional habits are the core foundation of our professional success. Not only that. Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth, communication, customer experience, customer retention, customer service, customer success, digital transformation, engineering, IIoT, Industry 4.0, Industry40, IoT, leadership, personal development, post-sale support teams, professional development, professional innovation, professional speaker, quality, sales, women in business, workforce

Start A Customer Micro Experience Playbook this Summer!

June 14, 2018 by Babette Ten Haken Leave a Comment

Customer micro experiences play out big time, towards acquiring and retaining a loyal customer base full of raving client evangelists! And the summer months offer us all a bit more breathing room to ask ourselves questions about customer experience that, well, make us a bit uncomfortable. All you need is a One Millimeter Mindset™ shift… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: customer acquisition, customer experience, customer micro experiences, customer retention, customer success, CX, digital transformation, end user experience, engineering, IT, professional innovation, quality, sales, Voice of the Customer

Why Your Business Growth Strategy conflicts with Your Workforce Strategy

June 7, 2018 by Babette Ten Haken Leave a Comment

Your business growth strategy says you are “poised to move to the next level.” After all, sales continue to increase. And existing customers appear to be content to stick with you. However, business growth strategy – and expansion – rely on more than just increased revenue. In order to grow, expand and sustain a business… [Continue Reading]

Filed Under: Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth strategy, continuous learning culture, critical thinking skills, digital transformation, Industry 4.0 human capital strategy, operations, production, sales, STEM Professional Development, STEM STorytelling keynote speaker, tribal knowledge, workforce, workforce hiring strategy, workforce training

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