Ouch! That’s an in-your-face question to ask yourself, isn’t it? And if you feel defensive, it is understandable. After all, you feel you do all the right things. Following processes and steps outlined in guidelines and playbooks. Yet, projects go unproductively sideways. And team synergy slowly evaporates. In addition, unproductive rework and reduced efficiency remain… [Continue Reading]
Is Professional Elitism impacting How You Lead Teams?
How to tell Purposeful Pandemic Stories in 5 Blog Posts
Start telling the 2020 stories clients really need to hear: purposeful pandemic stories. These stories are about the stuff clients really need to know when deciding to do more business with you moving forward in 2021. Ah 2020. From this year forward, we all share a common story about how we moved one millimeter beyond… [Continue Reading]
Do Clients Prefer Certain Team Members Over Others?
Ooh. This is a sticky subject, isn’t it? What do you do when clients request to work with certain team members over others? Whether you design, engineer, sell or serve. What is your response? When a client specifically requests that certain team members, either on one team or across teams, are assigned to their account?… [Continue Reading]
Why Typical Customer Discovery does not deliver on Client Needs
Typical customer discovery involves speaking with current and potential customers. Often to determine whether their stated and unstated needs marry up with your current products, services and capabilities. And then decide whether opportunities exist for new product development and innovation. However, often the customer discovery process falls short of delivering on client needs and expectations. … [Continue Reading]
Q3 One Millimeter Mindset™ Professional Development Blog Posts
Well, it’s Fourth Quarter 2020. Hard to believe, eh? What a roller coaster of a year 2020 has been thus far. And the most pressing question I’m hearing from so many of you is “How will the pandemic impact my professional trajectory?” Especially when you feel as though you’ve been on an extended work-from-home vacation… [Continue Reading]
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