Ooh. This is a sticky subject, isn’t it? What do you do when clients request to work with certain team members over others? Whether you design, engineer, sell or serve. What is your response? When a client specifically requests that certain team members, either on one team or across teams, are assigned to their account?… [Continue Reading]
Do Clients Prefer Certain Team Members Over Others?
Why Typical Customer Discovery does not deliver on Client Needs
Typical customer discovery involves speaking with current and potential customers. Often to determine whether their stated and unstated needs marry up with your current products, services and capabilities. And then decide whether opportunities exist for new product development and innovation. However, often the customer discovery process falls short of delivering on client needs and expectations. … [Continue Reading]
Q3 One Millimeter Mindset™ Professional Development Blog Posts
Well, it’s Fourth Quarter 2020. Hard to believe, eh? What a roller coaster of a year 2020 has been thus far. And the most pressing question I’m hearing from so many of you is “How will the pandemic impact my professional trajectory?” Especially when you feel as though you’ve been on an extended work-from-home vacation… [Continue Reading]
Move One Millimeter beyond Your Greatest Professional Constraint
What is your greatest professional constraint these days? Is there an obstacle, restriction or impediment holding you back from moving forward, professionally? Or, on any given day, are there a bunch of incidents, scenarios and tactical issues which seem to add up throughout the day. To eventually overwhelm your professional delivery? Again. If so, then… [Continue Reading]
Are Client Retention Folks the Best Salespeople in Your Company?
It just could be that client retention folks are the best salespeople in your company. You know. Professionals involved in the post-sale care and feeding of newly-acquired customers. And the pros responsible for designing (and reworking) and implementing and maintaining what new and current clients ordered. Also, the people who directly answer client questions throughout… [Continue Reading]
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