It just could be that client retention folks are the best salespeople in your company. You know. Professionals involved in the post-sale care and feeding of newly-acquired customers. And the pros responsible for designing (and reworking) and implementing and maintaining what new and current clients ordered. Also, the people who directly answer client questions throughout… [Continue Reading]
Are Client Retention Folks the Best Salespeople in Your Company?
Can you Walk Your Story Talk or just Spiel the Blah-Blah-Blah?
Do you credibly walk your story talk through every phase of each project? Not only to create a compelling business case or project narrative. End of story. But also, to build strategic relationships throughout the breadth and depth of your own and your clients’ organizations? The never-ending story. Similarly, do you spiel the sales blah-blah-blah… [Continue Reading]
Is Your Professional Narrative Inclusive or Exclusive?
Think about it. Each one of us continuously creates a professional narrative throughout our careers. That narrative neither starts nor stops, nor is it defined by, our job titles. Or our pay grades, levels of education, generations, or professional disciplines. At least, our professional narrative should not live comfortably within the confines of categories. Yet,… [Continue Reading]
Is Cross Functional Versatility part of Your Professional Value Story?
How much cross functional versatility is built into how you deliver value to employers and clients? Consider that this one attribute, moving forward, tells people a lot about who you are, as a professional of worth. Can they trust you to have their backs, as you wrestle with change? So you get them to where… [Continue Reading]
Create a Flexible Client Retention Strategy as Clients Pivot
Quite an adventure, isn’t it, sailing through the pandemic storm, together? Each week brings a new requirement on how to combine emotion, engagement, courage, and critical thinking skills. So we get to where we need to go, together. One millimeter at a time. Each week feels different, has its own theme, doesn’t it? As I… [Continue Reading]
- 1
- 2
- 3
- …
- 7
- Next Page »
Follow Us!