When you continuously are making excuses for poor product quality and performance or sub-par service and maintenance, how invested are you in client success? Regardless of whether you design, sell or serve, clients do not initially do business with you anticipating a client retention strategy focused on listening to your excuses. If you are making… [Continue Reading]
Does Making Excuses retain Your Clients Long Term?
Why and how a Visionary Entrepreneur retains Their Mojo
A visionary entrepreneur is the reason micro, as well as small to midsized businesses (SMBs), are born. Even the iconic mega-enterprises we are familiar with, today, all started off as a nascent idea inside a visionary founder’s brain. Are you a visionary entrepreneur? Were you, in the past? What happened between back then and right… [Continue Reading]
Why and How Simple Storytelling compels Buyers to Act
Simple storytelling takes a lot of honesty: with ourselves, our employees and our clients. In addition, crafting a simple story involves introspection as well as insight. Consequently, there’s a lot of work involved in determining the best – and most simple – way to tell your story to the world. And it is worth it…. [Continue Reading]
StartUp Success isn’t about Getting a Good Grade
Every year I contribute a portion of my time to commercializing startups which are part of a university business school / entrepreneurial program. It’s an amazing journey: nothing less than the hero or heroine’s tale (think Lord of the Rings® with intellectual property included). The collaboration between medical and engineering researchers and students, as well as… [Continue Reading]
Giving Thanks for Your Worldwide Dialogue
You and I have a wonderful time communicating throughout the year, don’t we? We have a world-wide dialogue throughout each year, traversing the interface between sales and engineering. Depending on where we sit around our virtual table, we often see the same things differently. Folks like you who read this blog, as well as my… [Continue Reading]
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