Babette Ten Haken

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You are here: Home / Archives for external customers

2 Ways Internal Client Experiences are key to External CXs

August 9, 2018 by Babette Ten Haken Leave a Comment

What is the role of internal client experiences in creating extraordinary external client experiences (CX)? Customer experience seems to be on everyone’s mind these days. Paying lip service and talking the talk is different than consistently walking the walk. With all the attention focused on acquiring and retaining customers, often the unsung heroes and heroines… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business analyst professional development, cross functional business cases keynote speaker, cross-functional collaboration, cross-functional communication, customer experience, CX, employee experience, external customers, human capital strategy, human resources professional development, IIoT, Industry 4.0, Industry 40, internal customers, IoT, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, professional innovation, project management professional development, sales, strategic business value, Voice of the Customer

Collaborating with your External Customers

February 4, 2014 by Babette Ten Haken Leave a Comment

Collaborating with external customers involves more than growing a relationship, being empathetic, researching trigger events and becoming their go-to resource. Could there possibly be anything more? Of course you know the answer is: Yes! Collaborating with external customers involves working on their behalf even when the issue on the table doesn’t create business for you…. [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaborating, core capabilities, external customers, strategic conversation, strategic value

Strutting Your Stuff or Showcasing Your Expertise?

November 23, 2012 by Babette Ten Haken Leave a Comment

All of us know at least one of these “types”, don’t we? The know-it-all, who never has time to let us complete a sentence before they start finishing it. If we have an objection, they are right on us, with how to overcome our reluctance to buy. If we are delivering information to colleagues, they… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: collaborate, customer, customer relationships, external customers, internal customers

Is it finally time to move forward and do business?

September 28, 2009 by Babette Ten Haken Leave a Comment

My industrial manufacturing clients tell me they are beginning to receive some positive signals from their customers.And just as they start to regain confidence to move ahead with planning and ordering, a big customer will slash volume in half over what was projected.It’s like manufacturers are taking two steps forward and one step back. It’s… [Continue Reading]

Filed Under: Collaboration And Convergence Tagged With: external customers, internal customers, sales-engineering interface, technical/non-technical collaboration, Voice of the Customer hierarchy

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