Babette Ten Haken

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You are here: Home / Archives for financial services

Why Business Decision Makers tune out Left Brain Thinkers

April 8, 2019 by Babette Ten Haken Leave a Comment

Ah, the life of left brain thinkers is complex and frustrating. These professionals, including STEM professionals (Science-Technology-Engineer-Mathematics), often are the smartest people in the room. Hands down. They also are the hardest-to-understand people in the room. That is why business decision makers turn off and tune out presentations and communications from the left brain thinkers… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: accounting, banking industry, collaboration, communication, customer experience, customer service, employee experience, engineering, financial services, human capital strategy, human resources, leadership, left brain thinkers, legal profession, personal development, professional development, professional speaker, sales, Storytelling for STEM professionals, women in business, women in engineering, women in technology, workforce profitability

A Potent Human Capital Strategy needs a Potent Client Retention Strategy

February 18, 2019 by Babette Ten Haken Leave a Comment

A potent client retention strategy is driven by an equally potent human capital strategy. Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. Yet far too many business models and hiring practices continue to segment and marginalize internal stakeholders into revenue… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking, business growth, customer experience, customer retention keynote speaker, customer service, customer success, engineering, financial services, healthcare, human capital strategy, human resources, IIoT, Industry 4.0, personal development, professional development keynote speaker, quality, sales, storytelling, technology, workforce profitability keynote speaker

Do You have a bright shiny Client Retention Strategy?

February 11, 2019 by Babette Ten Haken Leave a Comment

A bright shiny client retention strategy treats existing clients like the solidly and brightly shining golden treasure they are. Instead of glittering baubles of uncertain worth. Consider that the success of existing clients is the key for your business growth strategy. Yet, far too often, once the contract is consummated, existing clients are shunted off… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking, collaboration, communication, customer experience, customer retention keynote speaker, customer service, customer success, engineering, financial services, human resources, IIoT, Industry 4.0, manufacturing, professional development keynote speaker, quality, sales, technology, women in business, workforce profitability keynote speaker

The Cost of Performing Functionally but not Purposefully

February 7, 2019 by Babette Ten Haken Leave a Comment

Are you part of a workforce where the emphasis is performing functionally, but not purposefully? Then, consider the cost of your employer’s business model and hiring strategy on not only your professional role driving workplace profitability. But also, your employee experience. Also, consider that revenue generation is part of everyone’s job description, whether stated or… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, business growth, collaboration, communication, customer experience, customer retention keynote speaker, customer service, employee experience, EX, financial services, healthcare, HR, human capital strategy, human resources, IIoT, Industry 4.0, leadership, manufacturing, personal development, professional development keynote speaker, quality, sales, technology, women in business, workforce profitability keynote speaker

A Workforce Profitability Strategy gives Employees Permission to Shine

February 6, 2019 by Babette Ten Haken Leave a Comment

A workforce profitability strategy is more than a hiring strategy focused on preventing employee churn. Instead of churn prevention as the objective, employee co-investment in business growth becomes the goal. How are you communicating to employees that they are part of something bigger than themselves? Not only are they part of your organization’s or association’s… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, collaboration, communication, customer experience, customer retention, customer retention keynote speaking programs, customer service, customer success, employee experience, financial services, healthcare, human capital strategy, human resources, IIoT, manufacturing, operations, professional development keynote speaker, sales, technology, women in business, workforce profitability keynote speaker

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