Do you see yourself as a trusted client retention specialist or simply a generalist? In fact, do you even perceive yourself as having any type of role retaining clients? Because, here’s news. Regardless of whether you actively acquire clients, or not, you impact client retention. And, these days, the impact you make on a client’s… [Continue Reading]
Are You a Trusted Client Retention Specialist or a Generalist?
How We Show Up Virtually impacts Client Experience
Consider that how we show up virtually impacts client experiences: today, tomorrow and moving forward. Think about it. These days, with no other option but to meet up virtually, both the concept and context of the word “meeting” are in transition. Because showing up virtually translates into more than just attending a traditional, agenda-driven meeting…. [Continue Reading]
Virtual Meetings create Virtual Stories. What are Yours?
Virtual meetings create a tremendous opportunity for everyone to co-create virtual stories. Together. Stories which support one another and the clients we serve. What are your stories? What are your experiences? Consider that we now experience a continuous, epic story which is everyone’s common denominator: across job titles, pay grades, levels of education, generations and… [Continue Reading]
4 Ways Complex Story Details do not catalyze Decision Making
Are complex story details in the stories you tell falling short of getting your point across to colleagues, investors and clients? As a result, the decision you ask them to make is lost in the details you spiel at them. This is not exactly the storytelling outcome you desire, is it? Consider these four reasons… [Continue Reading]
What is Next for Your 2020 Storytelling Strategy?
Your 2020 storytelling strategy offers three choices. Either you choose to: Play it safe. Tell a complacent, risk-free story. And continue to provide products and services which have sold in the past, using your original skill sets and tool kits, doing things exactly the way you originally learned to do them: Yesterday; or Make a… [Continue Reading]
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