The people value which organizations and associations bring to customers’ tables influences whether customers will stick with you. Or not. Your people, and their understanding of the intrinsic value they provide to stakeholders and customers, are your “secret sauce.” Yet, my work with employee stakeholders often showcases how they struggle to define and describe their… [Continue Reading]
To retain Customers focus on People Value instead of Products
Stakeholder Someones are doing the Selling in Your Organization
I have news for you. Your stakeholder someones just may really be doing the selling in your organization. Do you know who they are? You know, the stakeholders you refer to when things slip through the cracks: “Well, someone must be in charge of that. Otherwise, how could it possibly happen?” Or, “I didn’t know… [Continue Reading]
The Cost of Performing Functionally but not Purposefully
Are you part of a workforce where the emphasis is performing functionally, but not purposefully? Then, consider the cost of your employer’s business model and hiring strategy on not only your professional role driving workplace profitability. But also, your employee experience. Also, consider that revenue generation is part of everyone’s job description, whether stated or… [Continue Reading]
How will You wield the word NO this week?
The word NO is a powerful word. With mostly negative connotations. Yet saying NO can be positive, as well. The outcomes of our behaviors and actions are influenced by the words we use to support how we serve colleagues and clients. How many times during each day do we use the word NO? How is… [Continue Reading]
Why Your Soft Skills Scorecard impedes Your Professional Success
If your colleagues and clients gave you a soft skills scorecard, how would they rate you? Now, those of you on the sales, marketing and even HR side of the table may feel you get a free pass out of this conversation. Typical hiring processes favor an extroverted “people person” who finds it easy to… [Continue Reading]
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