Babette Ten Haken

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You are here: Home / Archives for human capital strategy

Wear Customer Shoes First

October 23, 2015 by Babette Ten Haken Leave a Comment

Your entire team must become comfortable wearing Customer Shoes. That’s a lot of feet to put into one pair of shoes. That’s how many feet it takes to develop, acquire and retain one loyal customer. Everyone who touches the input, throughput and output related to your customer must put themselves in the shoes of your customers… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: HR professional development, human capital strategy, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, Project Management Professional Development Day keynote speaker, strategic business storytelling keynote speaker

Internal Team Resources are Key

October 5, 2015 by Babette Ten Haken Leave a Comment

Finding internal team resources is key to successful execution of strategy. Internal team resources diversify membership in your sales team, engineering team, IT (information technology) team, you-name-it. Create more enduring business outcomes and solutions for your customers. This strategy is easier said than done. Your first instinct is to “widen” your cache of internal team… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: cross functional team leadership keynote speaker, cross functional team storytelling keynote speaker, human capital strategy, internal team, internal team resources, One Millimeter Mindset™ virtual programs, team resources

Status Quo Managers or Leaders?

June 15, 2015 by Babette Ten Haken Leave a Comment

Does your company have status quo managers or managers who lead? Perhaps the most important decision a company makes is in regard to those individuals selected to manage. Yet recent Gallup research indicates that companies get it wrong more than 8 out of 10 times. When you think about it, managers are responsible for implementing the… [Continue Reading]

Filed Under: Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, HR professional development, human capital strategy, One Millimeter Mindset™ virtual programs, Project Management Professional Development Day keynote speaker, project management professional storytelling, status quo managers

Engineers are Your Extra Set of Sales Eyes and Ears

October 18, 2012 by Babette Ten Haken Leave a Comment

Did you know you are responsible for revenue generation. Are you part of the business development function for an engineering-intensive company? Or perhaps you are a member of the technical team for that company. Both of you, and everyone in-between, is part of the revenue generation equation. Engineering firms who historically marginalize or compartmentalize their… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business development, business strategy, customer retention, engineering, human capital strategy, One Millimeter Mindset™ virtual programs, revenue generation, sales engineers

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