Engaged employees are not necessarily relentlessly curious employees. Do you identify who the relentlessly curious employees are in your organization? Perhaps you should. Because they are key to positive customer experiences. And they fuel customer success and customer retention. Here’s why. In general, employee engagement focuses on the value of perceived, and measured, employee-centric experiences. … [Continue Reading]
Are Your Engaged Employees Relentlessly Curious Employees?
Why do Organizations have Competing Customer Retention Cultures?
Are competing customer retention cultures crippling your organization or association? Often, businesses remain blissfully unaware that employees perform at cross-purposes to one another. Professionally, functionally, emotionally and purposefully. First, competing customer retention cultures are sustained within traditional departmental silos and business models. Here we go again. Sequestering employees in well-entrenched departmental silos reinforces specific professional… [Continue Reading]
When Professional Elitism becomes a divisive Workplace Force
Professional elitism is alive and well in far too many startups, businesses, associations and larger organizations. I won’t even get into the role(s) it plays in academia. Where do pockets of professional elitism exist in your own organization? This elitism takes many different forms. Often, it is communicated both subtly, as well as overtly. Unfortunately,… [Continue Reading]
Are You truly defining Your Professional Deliverables?
The power of defining your professional deliverables is grossly under-rated. However, understanding what and how you deliver to clients is the best piece of self-discovery you can focus on. Why? Because once you understand your professional deliverables, so will your clients. Finally. Articulating the compelling case for why they do business with you – and… [Continue Reading]
3 Professional Pushback Questions create Opportunities
I work with many business professionals who encounter professional pushback to their great ideas. Then, they fight the urge to tuck their tails between their legs and crawl back to the comfortable confines of their organization’s status quo culture. Alternatively, they take things personally – and negatively – and get pissed off at the person… [Continue Reading]
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