Stealth IT happens when someone in your customers’ organizations implements an IT (information technology) service or platform without first checking in with your IT department. Oops. Stealth IT happens when departments in your clients’ organizations make end runs around internal IT departments due to incompatibilities in strategy and mindset. Ouch. That’s when you, as the… [Continue Reading]
Stealth IT Actions and Culture Clash
Collective End User Experience
What is the collective end user experience of your service provider offering? In today’s application economy that is one key question that managed service providers (MSPs), telecommunications, and cloud service providers (CSPs) should ask themselves each day. Beyond closing the deal, your relevant value is measured daily by collective end user experience. If that collective… [Continue Reading]
MSP Service Quality Delivery
MSP service quality delivery is a key factor differentiating one supplier from another in the current and future application economy. An MSP is an IT managed service provider, serving customers on either a proactive or subscription basis. Regardless of the size of your customers’ businesses, they are becoming increasingly dependent on applications for growth and… [Continue Reading]
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