Achieving professional performance consistency is both a target for some professionals as well as a never-ending quest, for others. Why is that? Do you recognize yourself in any of these three professional performance scenarios? Do you target professional comfort or discomfort when you create output and outcomes, on behalf of clients? Is your workforce a… [Continue Reading]
The Inconsistency of achieving Professional Performance Consistency
Is Customer Bombardment Your Customer Experience Strategy?
Customer bombardment should be a no-brainer non-strategy. Especially when it comes to how not to create a positive customer experience. Yet what should be common sense often flies in the face of customer experience reality. Do you really know how many times customers receive notifications from your organization? First, blasts about upcoming webinars and seminars…. [Continue Reading]
Surprised when Loyal Customers become Former Customers?
The transformation of loyal customers into former customers is a real conundrum. Especially in the age of big data meets customer satisfaction. After all, if you continuously keep your fingers on the pulse of your customers, all that data should tell you who is vulnerable. And who is not. Theoretically, that strategy makes sense. And… [Continue Reading]
Professional Momentum requires a Balanced Start
Your professional momentum is like a seesaw. A teeter totter. One day, you are motivated and energized. Then, the next day, you are overwhelmed by all the stuff on your tactical To-Do list. When professional momentum is not always front and center, you never seem to have professional balance. A consistent starting point for each… [Continue Reading]
These 2 Skills make Executing Business Strategy less Difficult
Let’s face it, executing business strategy is a real pain to sustain. Even from day to day, let alone from month to month and quarter to quarter. For starters, executing strategy takes a solid process and a lot of professional discipline. Then, strategy is dependent on commitment to that strategy: yours, your team’s and your… [Continue Reading]
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