Does your client retention strategy boldly leverage the value of stakeholder diversity? Or alternatively, is your client retention strategy boldly all about you, as your clients’ rock star? After all is said and done, bold client retention is not a solo act. Most importantly, client retention is not accomplished by individuals or teams who work… [Continue Reading]
A bold Client Retention Strategy leverages Stakeholder Diversity
Relying on Job Titles for Your Professional Development Trajectory?
How often do you rely on the job titles listed on resumes to propel your professional development trajectory? These job titles do not necessarily speak for themselves. First, job titles indicate (or at least should) a steady progression on increased responsibility and functional performance. However, this progression is not necessarily a clear indicator of what… [Continue Reading]
Why Our Professional Spiel falls short on Credibility and Buy In
No matter where we sit around the business table, we sling our professional spiel. Our buzz words, our technical words, our “I’m part of The Club” words. In our minds, we showcase our expertise. However, in the minds of our audiences, teams and stakeholders, we just may be showing off. About how smart we are…. [Continue Reading]
Difficult Customers? Read this Customer Retention Blog Review.
We all experience difficult customers, from time to time. When we only have one customer as our “one and only” customer, well, things become challenging. It seems like we are continuously wrestling with big hairy issues and little annoying ones. In order to deliver product, service and experiential quality excellence. Our difficult customers test both… [Continue Reading]
To retain Customers focus on People Value instead of Products
The people value which organizations and associations bring to customers’ tables influences whether customers will stick with you. Or not. Your people, and their understanding of the intrinsic value they provide to stakeholders and customers, are your “secret sauce.” Yet, my work with employee stakeholders often showcases how they struggle to define and describe their… [Continue Reading]
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