Babette Ten Haken

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You are here: Home / Archives for industrial internet of things

Why Collaboration Skills are more than Nice to Have Skills

October 31, 2018 by Babette Ten Haken Leave a Comment

Collaboration skills are like sprinkles on the cupcake, aren’t they? I mean, collaboration. Really. The term is neither sexy nor exciting-sounding, is it? At their best, workforce collaboration skills directly impact organizational productivity and profitability. At their worst, lack of these skills keep organizations operating at half the capacity of What is Possible. If workplaces… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business, collaboration, customer experience, engineering, IIoT, industrial internet of things, Industry 4.0, Industry40, IoT, knowledge workers, leadership, professional speaker, quality, sales, software, STEM professionals, workforce engagement, workplace environment

3 Industry40 Soft Skills catalyze Personal Development and Leadership

September 13, 2018 by Babette Ten Haken Leave a Comment

Developing Industry40 soft skills are critical to executing strategy in today’s digitally-transforming workplaces. First, the industrial Internet of Things (Industry 4.0 or #Industry40) business environment includes processes, software interfaces, equipment and machinery and people. Next, each of these critical components are required to communicate and collaborate with each other. Seamlessly. Interoperably. In my work with… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaboration, communication, customer experience, customer service, engineering, IIoT, industrial internet of things, Industry40, IoT, IT, leadership, personal development, professional speaker, quality, sales, STEM, technology, women in business

Customer Success Storytelling leverages Customer Experiences

August 1, 2018 by Babette Ten Haken Leave a Comment

Customer success storytelling leverages customer experiences. Regardless of whether, or not, an organization hires others to create this content. These stories portray the actual experiences an organization’s own customers have, when working with that organization. Nothing artificial. Honestly told. Non-sensationalized. Even when stuff is messy and end results are not glamorous. How can organizations capture… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business, C-Suite, collaboration, content marketing, customer experience, customer retention, customer success, demand generation strategy, employee engagement, engineering, IIoT, industrial internet of things, Industry 40, IT, marketing, One Millimeter Mindset, operations, quality, sales, storytelling, workforce engagement

How to perform Customer Base Triage and Why It Matters

May 21, 2018 by Babette Ten Haken Leave a Comment

Typically, customer base triage is conducted in reaction to a large number of customer casualties. These casualties are in the form of loss and/or defection to the competition. And this defection has been going on for quite a while. However, like a slow leak in a tire, you miss the signs that something is amiss…. [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business model, customer base, customer needs, customer retention, engineering, IIoT, industrial internet of things, Industry 4.0, Industry 4.0 human capital strategy, ISO 9001:2015, KPIs, marketing, operations, quality, Quality Management Systems, sales, STEM Professional Development, STEM STorytelling keynote speaker

Wishing You Joy, Hope and Peace

December 25, 2017 by Babette Ten Haken Leave a Comment

Thank you, dear readers, for another fascinating year of serving you. We certainly have grown, together, haven’t we? I greatly appreciate your sharing both encouragement and insights with me, throughout the past 12 months. When I first started this blog in 2009, I predominantly wrote about why Us versus Them mindset was a less-than-adequate model… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: collaboration, customer retention, IIoT, industrial internet of things, innovation, STEM Professional Development, STEM STorytelling keynote speaker, Us versus Them mindset, workforce

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