Wondering how to spend your time when it comes to professional development? You have an opportunity of reassessing your professional relevance during these extraordinary times. So, perhaps it’s time to pause. Consider how your own professional behavior and actions impact more than making your own numbers or fulfilling your own KPIs. Because colleagues, employees and… [Continue Reading]
Reassessing Professional Relevance for Extraordinary Times
Why Business Hustle cannot afford to take a Summer Break
Got your business hustle on? Or, do you let things slow down and slack off during summer months? You may be missing the most opportune times for networking and growing your business. For those of you in the Northern Hemisphere reading this post, the summer months are most welcome. Here in Ann Arbor, MI, winter… [Continue Reading]
Why Your Business Growth Strategy conflicts with Your Workforce Strategy
Your business growth strategy says you are “poised to move to the next level.” After all, sales continue to increase. And existing customers appear to be content to stick with you. However, business growth strategy – and expansion – rely on more than just increased revenue. In order to grow, expand and sustain a business… [Continue Reading]
Does Your Professional Urgency conflict with Your Clients’ Priorities?
Professional urgency impacts how we behave with our clients. Often, our behavior sabotages our efforts to move sales, engineering, service, IT and Quality initiatives forward. Why? Because our professional sense of urgency conflicts with our clients’ priorities. Consider the factors impacting professional urgency. Go on. Make a list. Often, professional urgency has a lot to… [Continue Reading]
Why Exit Interviews provide a Customer Experience Reality Check
OK, exit interviews are tough. However, conducting them is one of the best ways to gauge the validity of customer experience (CX) survey results. Let’s face it. No one likes to recall their epic business fails. So, there is a tendency to focus on the positive, rather than dwell on the negative. And as long… [Continue Reading]
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