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You are here: Home / Archives for Industry 4.0 human capital strategy

Reassessing Professional Relevance for Extraordinary Times

March 19, 2020 by Babette Ten Haken Leave a Comment

Wondering how to spend your time when it comes to professional development? You have an opportunity of reassessing your professional relevance during these extraordinary times. So, perhaps it’s time to pause. Consider how your own professional behavior and actions impact more than making your own numbers or fulfilling your own KPIs. Because colleagues, employees and… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: communication and collaboration, customer experience, employee experience, human capital strategy, human resources, Industry 4.0 human capital strategy, IoT storytelling, keynote storytelling speaker, One Millimeter Mindset, professional development, Quality storytelling, STEM storytelling, storytelling for project management professionals, strategic storytelling

Why Business Hustle cannot afford to take a Summer Break

June 11, 2018 by Babette Ten Haken Leave a Comment

Got your business hustle on? Or, do you let things slow down and slack off during summer months? You may be missing the most opportune times for networking and growing your business. For those of you in the Northern Hemisphere reading this post, the summer months are most welcome. Here in Ann Arbor, MI, winter… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business hustle, customer experience, customer retention, Industry 4.0 human capital strategy, IoT, One Millimeter Mindset™ storytelling programs, sales, smart factories, STEM Professional Development, STEM STorytelling keynote speaker

Why Your Business Growth Strategy conflicts with Your Workforce Strategy

June 7, 2018 by Babette Ten Haken Leave a Comment

Your business growth strategy says you are “poised to move to the next level.” After all, sales continue to increase. And existing customers appear to be content to stick with you. However, business growth strategy – and expansion – rely on more than just increased revenue. In order to grow, expand and sustain a business… [Continue Reading]

Filed Under: Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth strategy, continuous learning culture, critical thinking skills, digital transformation, Industry 4.0 human capital strategy, operations, production, sales, STEM Professional Development, STEM STorytelling keynote speaker, tribal knowledge, workforce, workforce hiring strategy, workforce training

Does Your Professional Urgency conflict with Your Clients’ Priorities?

June 4, 2018 by Babette Ten Haken Leave a Comment

Professional urgency impacts how we behave with our clients. Often, our behavior sabotages our efforts to move sales, engineering, service, IT and Quality initiatives forward. Why? Because our professional sense of urgency conflicts with our clients’ priorities. Consider the factors impacting professional urgency. Go on. Make a list. Often, professional urgency has a lot to… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer experience, customer service, engineering, Industry 4.0 human capital strategy, IT, KPIs, professional innovation, quality, sales, STEM Professional Development, STEM STorytelling keynote speaker

Why Exit Interviews provide a Customer Experience Reality Check

May 31, 2018 by Babette Ten Haken Leave a Comment

OK, exit interviews are tough. However, conducting them is one of the best ways to gauge the validity of customer experience (CX) survey results. Let’s face it. No one likes to recall their epic business fails. So, there is a tendency to focus on the positive, rather than dwell on the negative. And as long… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer experience, customer retention, CX, engineering, exit interviews, IIoT, Industry 4.0, Industry 4.0 human capital strategy, IoT, manufacturing, sales, STEM Professional Development, STEM STorytelling keynote speaker, Supplier Exit Interviews, Voice of the Customer

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