Got your business hustle on? Or, do you let things slow down and slack off during summer months? You may be missing the most opportune times for networking and growing your business. For those of you in the Northern Hemisphere reading this post, the summer months are most welcome. Here in Ann Arbor, MI, winter… [Continue Reading]
Why Business Hustle cannot afford to take a Summer Break
Why Your Business Growth Strategy conflicts with Your Workforce Strategy
Your business growth strategy says you are “poised to move to the next level.” After all, sales continue to increase. And existing customers appear to be content to stick with you. However, business growth strategy – and expansion – rely on more than just increased revenue. In order to grow, expand and sustain a business… [Continue Reading]
Got a SOGOP Policy or do You Wish and Hope and Waste Time?
I developed a SOGOP Policy for a variety of reasons. You just may want to do the same. Early in my career, I worked on teams with, and for, other people. As a result, I was saddled by quotas, KPIs and corporate values. At the end of each fiscal quarter, everyone was consumed within a… [Continue Reading]
Does Your Professional Urgency conflict with Your Clients’ Priorities?
Professional urgency impacts how we behave with our clients. Often, our behavior sabotages our efforts to move sales, engineering, service, IT and Quality initiatives forward. Why? Because our professional sense of urgency conflicts with our clients’ priorities. Consider the factors impacting professional urgency. Go on. Make a list. Often, professional urgency has a lot to… [Continue Reading]
Why Exit Interviews provide a Customer Experience Reality Check
OK, exit interviews are tough. However, conducting them is one of the best ways to gauge the validity of customer experience (CX) survey results. Let’s face it. No one likes to recall their epic business fails. So, there is a tendency to focus on the positive, rather than dwell on the negative. And as long… [Continue Reading]
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