When you continuously are making excuses for poor product quality and performance or sub-par service and maintenance, how invested are you in client success? Regardless of whether you design, sell or serve, clients do not initially do business with you anticipating a client retention strategy focused on listening to your excuses. If you are making… [Continue Reading]
Does Making Excuses retain Your Clients Long Term?
Why Storytelling creates Employee Development Value
What opportunities do you offer to enhance employee development value? Because your employees look to you for direction. Towards where they go next. How they grow within your organization. Do you provide valuable reasons for current and prospective employees to join or remain part of your workforce? Or, is the most viable option to defect… [Continue Reading]
Are You taking Risks to build a Professionally Credible Story?
Do you tell a professionally credible story: to co-workers, colleagues, stakeholders, investors and clients? Or, does the story you tell sound comfortably familiar and similar to the stories told by other professionals? Those with the same job titles, academic degrees, generation or levels of education. Stories told in their resumes and profiles. Through their professional… [Continue Reading]
3 Ways reacting does not make You Professionally Relevant
How professionally relevant are you? In the eyes of co-workers, colleagues, investors, stakeholders and clients? Most often, the story of your professional relevance showcases the story of how proactive and anticipatory you are to the voiced, and unvoiced, needs of everyone you serve. So, how would you rate yourself, in terms of professional relevance? Are… [Continue Reading]
3 Reasons Why You fall short on Organizational Visibility
When it comes to organizational visibility, how do you rate yourself? Does everyone in your department know who you are? Yet, no one outside your department has a clue about who you are or what you do. During my keynotes and workshops, I ask audiences how visible they are in their organizations. The results are… [Continue Reading]
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