Our innovative value leverages the client-focused outcomes we create. This value extends beyond our employer’s or team’s value propositions. Instead, our innovative value leverages the voice which defines us as Professionals of Worth. In other words, we take the time to move one millimeter beyond the scripts and strategies provided to us by others. Because… [Continue Reading]
Are clients experiencing the innovative value of What We Do?
Develop Your Professional Zen for Customer Experience Success
Professional Zen is a valuable professional characteristic to have. Especially when the goal not only is to acquire clients, but also to retain them. It becomes a matter of how we leverage customer experience, long-term. The non-religious use of the term, Zen, describes a state of calm attentiveness in which one’s actions are guided by… [Continue Reading]
2 Ways Internal Client Experiences are key to External CXs
What is the role of internal client experiences in creating extraordinary external client experiences (CX)? Customer experience seems to be on everyone’s mind these days. Paying lip service and talking the talk is different than consistently walking the walk. With all the attention focused on acquiring and retaining customers, often the unsung heroes and heroines… [Continue Reading]
3 Ways to become Professionally Compelling to Clients
What happens when we become professionally compelling to clients? For starters, clients invite us to their business tables. As resources. Even when no “apparent” business opportunities exist. Over time, becoming professionally compelling positively impacts client experience. Think of the implications of this professional innovation strategy on customer success and customer retention. Why continue to play professionally predictable supporting… [Continue Reading]
To discover the Customer Experience Gap think Laterally
Businesses have a customer experience gap. Do you know where your gap is located? I’ve spoken with many business owners, consultants, sales people or post-sales support professionals. Each individual I’ve spoken with is adamant that: “We stick close to the customer to create great experiences.” Which is great, in theory. However, stuff gets messy, in… [Continue Reading]
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