Babette Ten Haken

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You are here: Home / Archives for Industry 40

Are clients experiencing the innovative value of What We Do?

August 15, 2018 by Babette Ten Haken Leave a Comment

Our innovative value leverages the client-focused outcomes we create. This value extends beyond our employer’s or team’s value propositions. Instead, our innovative value leverages the voice which defines us as Professionals of Worth. In other words, we take the time to move one millimeter beyond the scripts and strategies provided to us by others. Because… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: client service, collaboration, customer experience, customer retention, engineering, IIoT, Industry 4.0, Industry 40, innovative value, IoT, IT, professional innovation, quality, sales, startups, technology

Develop Your Professional Zen for Customer Experience Success

August 13, 2018 by Babette Ten Haken Leave a Comment

Professional Zen is a valuable professional characteristic to have. Especially when the goal not only is to acquire clients, but also to retain them. It becomes a matter of how we leverage customer experience, long-term. The non-religious use of the term, Zen, describes a state of calm attentiveness in which one’s actions are guided by… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: career, client retention, collaboration, customer acquisition, customer experience, customer retention, customer service, customer success, CX, engineering, IIoT, Industry 4.0, Industry 40, IoT, IT, professional development, professional innovation, professional speaking, professional Zen, quality, sales, technology

2 Ways Internal Client Experiences are key to External CXs

August 9, 2018 by Babette Ten Haken Leave a Comment

What is the role of internal client experiences in creating extraordinary external client experiences (CX)? Customer experience seems to be on everyone’s mind these days. Paying lip service and talking the talk is different than consistently walking the walk. With all the attention focused on acquiring and retaining customers, often the unsung heroes and heroines… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: collaboration, customer experience, customer experience score-chasing, customer service, CX, engineering, external customers, IIoT, Industry 4.0, Industry 40, innovation, internal customers, intrapreneurs, IoT, IT, leadership, post sales, quality, sales, STEM, technology

3 Ways to become Professionally Compelling to Clients

August 8, 2018 by Babette Ten Haken Leave a Comment

What happens when we become professionally compelling to clients? For starters, clients invite us to their business tables. As resources. Even when no “apparent” business opportunities exist. Over time, becoming professionally compelling positively impacts client experience. Think of the implications of this professional innovation strategy on customer success and customer retention. Why continue to play professionally predictable supporting… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: client service, customer experience, customer retention, customer success, CX, engineering, IIoT, Industry 4.0, Industry 40, IoT, IT, professional development, professional innovation, quality, sales, technology

To discover the Customer Experience Gap think Laterally

August 2, 2018 by Babette Ten Haken Leave a Comment

Businesses have a customer experience gap. Do you know where your gap is located? I’ve spoken with many business owners, consultants, sales people or post-sales support professionals. Each individual I’ve spoken with is adamant that: “We stick close to the customer to create great experiences.” Which is great, in theory. However, stuff gets messy, in… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: collaboration, customer experience, customer experience gap, customer experience surveys, customer retention, customer service, customer success, CX, engineering, IIoT, Industry 40, IoT, IT, quality, sales, strategy

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