Babette Ten Haken

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Why Order Taker Mindset will become IIoT Business Extinct

March 22, 2017 by Babette Ten Haken Leave a Comment

Order taker mindset will go the way of the dinosaurs. For starters, order takers have difficulty adapting to the challenges presented to them, courtesy of the Internet of Things (IoT) business ecosystem. Changing order taker mindset assaults ingrained professional habits developed within legacy business models. Are you an order taker or an innovator? Consider whether… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, engineering, HR professional development, innovator, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, order taker mindset, Project Management Professional Development Day keynote speaker, Quality professional development, sales, sales engineers, Voice of the Customer

Order-Taker or Innovator?

June 5, 2014 by Babette Ten Haken Leave a Comment

Are you an order-taker or an innovator? You are in sales or engineering, or a sales engineer. Chances are you feel your role is that of a problem-solver. The key to differentiating yourself as an innovator is in your attention span when problem-solving. Order-takers are asked “Can you make this?” by prospects and customers. Innovators… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business, customer, engineers, innovator, order-taker, sales engineers, sales team, VARs

Are You A Status Quo Innovator?

April 18, 2014 by Babette Ten Haken Leave a Comment

When working with teams, one of the first questions I ask is whether they consider themselves to be  innovators or order-takers. Their enthusiastic responses are always skewed: everyone thinks of themself as an innovator. Who wouldn’t? Realistically, most of the team members start off as order-takers. Here’s why. Status quo implementation processes can be an… [Continue Reading]

Filed Under: Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaboration, innovation, innovator, status quo

Establish Your Thought-leadership

August 15, 2013 by Babette Ten Haken Leave a Comment

What is your professional development strategy? Are you a resource to colleagues and customers or are you an implementer-doer? It’s the difference between folks asking you “What do you think?” versus “Can you do this for me?” It’s nothing less than differentiating yourself and assuming thought-leadership. What role do you want to have in your career? Most… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: innovator, order-taker, professional development, thought-leadership

Are you telling time or just building clocks?

July 14, 2009 by Babette Ten Haken Leave a Comment

The setting: a conference room somewhere in Manufacturingland, 9:00 AM on a Monday morning. Sales Type 1 to Sales Type 2:“You’re new to the Company. So sit and listen. And whatever you do, don’t ask Bob from Engineering what time it is. He’ll just build you a clock.” Sales Type 2 to Sales Type 1:… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: cross-functional communication, innovator, order-taker, sales-engineering interface, technical/non-technical collaboration

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