Babette Ten Haken

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Is Your Professional Word also Your Bond?

September 25, 2017 by Babette Ten Haken Leave a Comment

“B, your professional word is your bond,” my client said to me. His statement took my breath away. The following story is how we arrived at that conversation. Your professional word is not lip service about being a trusted colleague. As context, I cleaned up former reps’ sales messes. My customer retention numbers were off the… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business ethics, integrity, professional bond, professional word

Focusing on Your Personal Horizon

November 2, 2012 by Babette Ten Haken Leave a Comment

I have no sense of direction. I’m one of those people who can’t read a map without turning it in the direction I’m going in. And even then I’m still not sure. When Garmin came out with their Nuvi GPS, my daughter rushed out and had it installed in my car as a Christmas present…. [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: core values, ethical behavior, integrity, personal core values, personal horizon, respect, trustworthiness

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Do Professionally Self-Limiting Beliefs Stand In Your Way?

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