The word NO is a powerful word. With mostly negative connotations. Yet saying NO can be positive, as well. The outcomes of our behaviors and actions are influenced by the words we use to support how we serve colleagues and clients. How many times during each day do we use the word NO? How is… [Continue Reading]
How will You wield the word NO this week?
Do Flight Risk Employees gamble with Customer Experience Strategy?
Inevitably, flight risk employees have a high probability of jumping their current employment ship. They are continuously seeking more inviting and supportive workplace ecosystems. They search for environments which complement, nourish and sustain their career trajectories. While multiple factors contribute to employee flight risk, ultimately, maintaining “flighty” employees impacts the quality of delivering on your customer… [Continue Reading]
Why Collaborative Business Models make Leaders Uncomfortable
Reading the words, collaborative business models, makes some leaders shudder. Yet, other leaders think: Why not? The difference in reactions – and responses – is rooted in how your brain is hard-wired to think about continuously serving customers. Now, some of you lead organizations with seemingly immutable business models. Ones which continue to “work well”,… [Continue Reading]
Are You chasing Realistic Goals or Workplace Squirrels?
Setting realistic goals often are your last priority at the beginning of each fiscal year. You do it to yourself. I do it, too. And the organizations we work with are right there, alongside us. In very short order, it is far too easy to become exhausted. Chasing bright shiny objects – squirrels which pop… [Continue Reading]
Focus on these 3 areas for your Happy New Year Strategy
A Happy New Year Strategy keeps your own professional development front and center throughout the year. Otherwise, it is too easy to be distracted by drama, disruptions and other people’s ideas of how you should spend your workday. Happiness is easier said than done. How many business models and workforce structures holistically prioritize happiness as… [Continue Reading]
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