Collaboration skills are like sprinkles on the cupcake, aren’t they? I mean, collaboration. Really. The term is neither sexy nor exciting-sounding, is it? At their best, workforce collaboration skills directly impact organizational productivity and profitability. At their worst, lack of these skills keep organizations operating at half the capacity of What is Possible. If workplaces… [Continue Reading]
Why Collaboration Skills are more than Nice to Have Skills
Engagement Experience fuels Customer Experience
The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Like a chemical equation, is the desired reaction balanced and controlled? Or, is the quality of the engagement forceful and overwhelming? Either way, engagement experiences… [Continue Reading]
3 Reasons why Professional Hesitation is a sign of Strength
Professional hesitation? Showing colleagues and clients that we hesitate on issues? Never! Ever!! Oh. Stop. Please. Are we implying that because it is so important to have a quick response, we rush an answer? Versus thinking things through? Especially in Today’s digitally-transforming, Industry40 environments??? A rushed response to issues – rather than professional hesitation –… [Continue Reading]
3 Professional Habits which tether Us to Yesterday
Everyone has professional habits: some good and some not so hot. The good habits are the ones we rely on, time after time. Because good, solid professional habits are the core foundation of our professional success. Not only that. Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and… [Continue Reading]
3rd Quarter One Millimeter Mindset™ Zinger Blog Posts
These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. So often, all of us get caught up going through the “steps” of someone else’s process or “how to” formula. Yet, our actions fall short. We, ourselves, do not feel authentic, sincere or genuine in talking their talk…. [Continue Reading]
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