Babette Ten Haken

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You are here: Home / Archives for IoT

Got a Connected Customer Market Model?

January 20, 2016 by Babette Ten Haken Leave a Comment

The advent of the IoT-connected customer signals your need for a connected customer market model. There is a digital tsunami of data being collected and analyzed from connected devices and equipment. Your buyers are expecting to do business with vendors and partners who are equally connected and insightful. The Internet of Things (IoT) refers to… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: connected customer, connected customer market model, customers, IoT, market model

The Connected Customer – The New Holistic Norm

January 6, 2016 by Babette Ten Haken Leave a Comment

The IoT connected customer is the new norm catalyzing IT channel dynamics. This new norm impacts how we think about the Buyer’s Journey: today, tomorrow and in the future. This new norm impacts how we identify opportunities to do business with our customers. This new norm impacts how our own businesses are modeled as well… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business model, channel team, collaborative, connected customer, holistic, IoT, IoT connected customer

Customer Success Strategy for Business Growth and Expansion

September 21, 2015 by Babette Ten Haken Leave a Comment

Your customer success strategy is your fulcrum for business growth, expansion and sustainability. How will you decide to boil the ocean of IoT and big data that is crashing into the future of your MSP and CSP organization? Customer success strategy starts with your realization that in order to propel your business forward you will… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: big data, CSP, customer, customer success, customer success strategy, IBM, IoT, leadership, MSP

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