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3 Professional Development Review Blog Posts for You

November 25, 2019 by Babette Ten Haken Leave a Comment

These three professional development review blog posts focus on the value of storytelling for your professional development trajectory. Leveraging storytelling as a key component of your professional development showcases a commitment. Between you, as a Professional of Worth, and the colleagues and clients you serve. Either the stories you share are memorable, because of they… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer experience, CX, employee engagement, employee experience, employee retention, engineering, HRstorytelling, human capital strategy, IIoT, Internet of Things, IT, manufacturing, project management professionals, Quality Professionals, sales, STEM Professional Development, STEM STorytelling keynote speaker, storytelling for analytical thinkers, women in engineering

Create an Invitational Business Story for Client Retention

November 20, 2019 by Babette Ten Haken Leave a Comment

An invitational business story welcomes clients. You invite them to become part of your organization’s world. And, the focus is way beyond the short-term gain of closing a contract. How impactful and inviting is the business story you tell, today? First, invitational stories generate a sense of community. Next, these stories change client perception. Customers… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: business growth, business storytelling, customer experience, customer retention, CX, engineering, human resources, Industry 4.0, IT, manufacturing, project management, quality, sales, STEM STorytelling keynote speaker, technology

2 Reasons Your Shallow Why Story does not convince Anyone

August 28, 2019 by Babette Ten Haken Leave a Comment

Telling a shallow Why story falls short of hitting the mark. First, in convincing clients to initially do business with you. Then, in assuring clients about the value of continuing to do business with you. Finally, in attracting employees, with solid and deep professional stories, to work for you. Telling shallow stories does not fool… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business growth, customer experience, customer retention, customer success, employee experience, employee retention, employee success, engineering, human resources, IIoT, Industry 4.0, IoT, IT, professional development, project management, quality, sales, STEM Professional Development, STEM storytelling, storytelling keynote speaker, technology

Are You telling a Strategic Why Story or just a Tactical One?

August 26, 2019 by Babette Ten Haken Leave a Comment

A strategic why story is an invitation to connect the dots. First, not only in terms of professional relationships between you and your co-workers, colleagues, employer, clients. But also in terms of cultural connectivity. Then, deep dive into the strategic human capital value of employee experiences, as well as customer experiences, which are created when… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer experience, employee experience, engineering, human capital strategy, Industry 4.0, IoT, IT, manufacturing, meeting planners, project management, quality, sales, STEM Professional Development, STEM storytelling, storytelling keynote speaker, technology

When Our Customers tell Overstated Stories and We believe Them

October 15, 2018 by Babette Ten Haken Leave a Comment

Current and potential customers can tell us overstated stories. To attract our attention, negotiate business with us. And lead us on and on and on. So, why do we continue to believe them? Until we don’t, anymore? First of all, we are flattered that these customers contacted us. At this point, we accept their overstated… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, collaboration, communication, customer experience, customer storytelling, customer success, engineering, IT, leadership, professional speaker, quality, sales, technology, women in business, workforce engagement

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