How well do we leverage collaborative client relationships? For starters, how many of us actually collaborate with clients? Occasionally? Continuously? Not at all? Sure, we send out quarterly customer experience surveys and determine how many green smiley faces we receive. However, completing a survey is not collaboration. After all is said and done, this is an… [Continue Reading]
Leveraging Collaborative Client Relationships retains Customers
Why Collaborative Storytelling is Profitable Storytelling
We instinctively know that collaborative storytelling is profitable. Except, we don’t have time to discover valuable client stories. Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? Collaborative storytelling becomes profitable storytelling. Discover how my programs… [Continue Reading]
Why Collaboration Skills are more than Nice to Have Skills
Collaboration skills are like sprinkles on the cupcake, aren’t they? I mean, collaboration. Really. The term is neither sexy nor exciting-sounding, is it? At their best, workforce collaboration skills directly impact organizational productivity and profitability. At their worst, lack of these skills keep organizations operating at half the capacity of What is Possible. If workplaces… [Continue Reading]
Say What You Mean and Mean What You Say
The fastest pathway to professional frustration is straight-forward. All you need to do is avoid saying what you mean and meaning what you say. As a result, we end up doing a lot of talking to ourselves, spinning ideas around inside our heads. Instead of communicating these fabulous ideas and insights to our teams. Even… [Continue Reading]
3 Reasons We fall short of fulfilling Our Professional Development Quota
In the angst of fulfilling our employer’s KPIs, we often overlook the benefit of creating our own professional development quota. That set of personal and professional KPIs which are ours, and ours alone. Because when we fall short of fulfilling whatever “their quota” happens to be, it is because “their” quota grates up against our… [Continue Reading]
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