Ah, the life of left brain thinkers is complex and frustrating. These professionals, including STEM professionals (Science-Technology-Engineer-Mathematics), often are the smartest people in the room. Hands down. They also are the hardest-to-understand people in the room. That is why business decision makers turn off and tune out presentations and communications from the left brain thinkers… [Continue Reading]
Why Business Decision Makers tune out Left Brain Thinkers
Why Professional Terminology gets in Your Way Professionally
Ever consider that the professional terminology you use can get in your way, professionally? Over the course of your career, the words you use to communicate with professional peers creates your future habits. You have a signature set of behaviors and mannerisms which lead you to make assumptions: about others. Planning your next corporate or… [Continue Reading]
When We leverage Our Customer Retention Superpower
Each of us has a customer retention superpower. Regardless of our job title, pay grade or level of education. Have you discovered yours yet? Our superpower is unique to each one of us. We may do a lot of things really well, or only a few things really well. It’s just that there are small… [Continue Reading]
To retain Your Customers retain Your Employees First
Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? Easily-replaced commodities in a numbers game? I recall a bunch of client conversations I had as a sales newbie. Here I am, trying to get an in-person appointment with someone else’s… [Continue Reading]
3 Reasons why Post Sale Execution Experience Succeeds or Fails
Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? When, in fact, nothing is happening, at all. Or worse, something in-between. First, when introducing new products and services to existing customers, details and nuances get lost in transition. Because we already… [Continue Reading]
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