No matter where we sit around the business table, we sling our professional spiel. Our buzz words, our technical words, our “I’m part of The Club” words. In our minds, we showcase our expertise. However, in the minds of our audiences, teams and stakeholders, we just may be showing off. About how smart we are…. [Continue Reading]
Why Our Professional Spiel falls short on Credibility and Buy In
Difficult Customers? Read this Customer Retention Blog Review.
We all experience difficult customers, from time to time. When we only have one customer as our “one and only” customer, well, things become challenging. It seems like we are continuously wrestling with big hairy issues and little annoying ones. In order to deliver product, service and experiential quality excellence. Our difficult customers test both… [Continue Reading]
Stakeholder Someones are doing the Selling in Your Organization
I have news for you. Your stakeholder someones just may really be doing the selling in your organization. Do you know who they are? You know, the stakeholders you refer to when things slip through the cracks: “Well, someone must be in charge of that. Otherwise, how could it possibly happen?” Or, “I didn’t know… [Continue Reading]
Profitable Collaboration Outcomes need Positive Stakeholder Experiences
Profitable collaboration outcomes continue to be elusive to organizations and associations. Often, there is an either-or choice to be made. You create a profitable outcome, which is not quite as robust and nimble as intended. Or, you achieve positive internal customer experiences which leave everyone feeling good, but not quite as profitably collaborative as intended…. [Continue Reading]
Reviving the Value of Association Chapter Member Experience
A valuable association chapter member experience is the lifeblood of an association chapter. Yet, like their business counterparts, state chapters of national associations can struggle to retain an actively engaged and growing membership. How can chapters continuously attract the right pro-bono leadership committed to developing a relevant mix of programming and benefits to keep members… [Continue Reading]
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