Babette Ten Haken

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You are here: Home / Archives for leadership

Why Business Decision Makers tune out Left Brain Thinkers

April 8, 2019 by Babette Ten Haken Leave a Comment

Ah, the life of left brain thinkers is complex and frustrating. These professionals, including STEM professionals (Science-Technology-Engineer-Mathematics), often are the smartest people in the room. Hands down. They also are the hardest-to-understand people in the room. That is why business decision makers turn off and tune out presentations and communications from the left brain thinkers… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: accounting, banking industry, collaboration, communication, customer experience, customer service, employee experience, engineering, financial services, human capital strategy, human resources, leadership, left brain thinkers, legal profession, personal development, professional development, professional speaker, sales, Storytelling for STEM professionals, women in business, women in engineering, women in technology, workforce profitability

Why Professional Terminology gets in Your Way Professionally

April 4, 2019 by Babette Ten Haken Leave a Comment

Ever consider that the professional terminology you use can get in your way, professionally? Over the course of your career, the words you use to communicate with professional peers creates your future habits. You have a signature set of behaviors and mannerisms which lead you to make assumptions: about others. Planning your next corporate or… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: banking, collaboration, communication, customer service, engineering, healthcare, human capital strategy, Industry 4.0, IoT, leadership, personal development, professional development, professional development speaking programs, professional speaker, sales, storytelling, technology, women in business, women in engineering, women in technology

When We leverage Our Customer Retention Superpower

March 28, 2019 by Babette Ten Haken Leave a Comment

Each of us has a customer retention superpower. Regardless of our job title, pay grade or level of education. Have you discovered yours yet? Our superpower is unique to each one of us. We may do a lot of things really well, or only a few things really well. It’s just that there are small… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: banking, business growth, communications, customer experience, customer retention keynote speaking programs, customer service, employee experience, engineering, healthcare, IIoT, Industry 4.0, leadership, personal development, professional development speaking programs, professional speaker, sales, women in business, women in engineering, women in technology

To retain Your Customers retain Your Employees First

March 7, 2019 by Babette Ten Haken Leave a Comment

Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? Easily-replaced commodities in a numbers game? I recall a bunch of client conversations I had as a sales newbie. Here I am, trying to get an in-person appointment with someone else’s… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking, business growth, collaboration, communication, customer experience, customer retention keynote speaker, customer service, customer success, employee experience, human capital strategy, human resources, leadership, manufacturing, personal development, professional development speaking programs, sales, technology, workforce profitability speaking programs

3 Reasons why Post Sale Execution Experience Succeeds or Fails

March 6, 2019 by Babette Ten Haken Leave a Comment

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? When, in fact, nothing is happening, at all. Or worse, something in-between. First, when introducing new products and services to existing customers, details and nuances get lost in transition. Because we already… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: banking, customer experience, customer retention keynote speaking programs, customer service, employee experience, engineering, healthcare, human capital strategy, human resources, leadership, manufacturing, personal development, professional development speaking programs, sales, stakeholder experience, storytelling, technology, women in business, workforce profitability speaking programs

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