Babette Ten Haken

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You are here: Home / Archives for leadership

Why Our Professional Spiel falls short on Credibility and Buy In

March 4, 2019 by Babette Ten Haken Leave a Comment

No matter where we sit around the business table, we sling our professional spiel. Our buzz words, our technical words, our “I’m part of The Club” words. In our minds, we showcase our expertise. However, in the minds of our audiences, teams and stakeholders, we just may be showing off. About how smart we are…. [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: banking, collaboration, communication, customer experience, customer retention keynote speaking programs, customer service, employee experience, engineering, IIoT, Industry 4.0, leadership, manufacturing, personal development, professional development keynote speaker, sales, stakeholder experience, STEM professionals, storytelling keynote speaker, women in business, workforce profitability keynote speaker

Difficult Customers? Read this Customer Retention Blog Review.

February 28, 2019 by Babette Ten Haken Leave a Comment

We all experience difficult customers, from time to time. When we only have one customer as our “one and only” customer, well, things become challenging. It seems like we are continuously wrestling with big hairy issues and little annoying ones. In order to deliver product, service and experiential quality excellence. Our difficult customers test both… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, business growth, collaboration, communication, customer experience, customer retention keynote speaking programs, customer service, employee experience, engineering, healthcare, IIoT, Industry 4.0, leadership, manufacturing, personal development, professional development, sales, storytelling speaking programs, women in business, workforce profitability keynote speaker

Stakeholder Someones are doing the Selling in Your Organization

February 21, 2019 by Babette Ten Haken Leave a Comment

I have news for you. Your stakeholder someones just may really be doing the selling in your organization. Do you know who they are? You know, the stakeholders you refer to when things slip through the cracks: “Well, someone must be in charge of that. Otherwise, how could it possibly happen?” Or, “I didn’t know… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, business growth, client retention, collaboration, communication, customer experience, customer retention keynote speaker, customer service, customer success, HR, human capital strategy, IIoT, Industry 4.0, leadership, professional development, sales, sales performance, stakeholder experience, storytelling, women in business, workforce profitability keynote speaker

Profitable Collaboration Outcomes need Positive Stakeholder Experiences

February 14, 2019 by Babette Ten Haken Leave a Comment

Profitable collaboration outcomes continue to be elusive to organizations and associations. Often, there is an either-or choice to be made. You create a profitable outcome, which is not quite as robust and nimble as intended. Or, you achieve positive internal customer experiences which leave everyone feeling good, but not quite as profitably collaborative as intended…. [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, business growth, collaboration, communication, customer experience, customer retention keynote speaker, customer service, employee experience, engineering, healthcare, human capital strategy, human resources, IIoT, Industry 4.0, leadership, manufacturing, personal development, professional development, quality, sales, technology, women in business, workforce, workforce profitability keynote speaker

Reviving the Value of Association Chapter Member Experience

February 13, 2019 by Babette Ten Haken Leave a Comment

A valuable association chapter member experience is the lifeblood of an association chapter. Yet, like their business counterparts, state chapters of national associations can struggle to retain an actively engaged and growing membership. How can chapters continuously attract the right pro-bono leadership committed to developing a relevant mix of programming and benefits to keep members… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: banking, business growth, collaboration, communication, customer experience, customer retention, customer retention keynote speaker, customer service, CX, employee experience, engineering, EX, IIoT, Industry 4.0, leadership, manufacturing, personal development, professional development, quality, sales, technology, women in business

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