Babette Ten Haken

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Are Clients hiding Their Real Business Stories from Us?

December 3, 2018 by Babette Ten Haken Leave a Comment

Our clients just may hide their real business stories from us. When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. After all, the prospect of turning new business into repeat business… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: business growth, collaboration, customer experience, customer retention, customer service, engineering, field service teams, IIoT, Industry 4.0, management, professional development, professional speaker, quality, sales, software, storytelling, women in business, workforce

Are We reinforcing our organization’s Customer Disloyalty Program?

October 22, 2018 by Babette Ten Haken Leave a Comment

Customer disloyalty happens. When we fail to meet customer requirements after we initially attract and win their business. When customers become disenchanted, their loyalty is jeopardized. The next step is customer defection. Far too often, businesses of all sizes leave the customer’s loyalty in the hands of front-line employees. These gallant individuals deal with disgruntled… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: business growth, customer defection, customer experience, customer loyalty, customer retention, customer service, customer success, front-line staff, leadership, loyalty programs, management, personal development, professional speaker, sales, women in business, workforce engagement

When Professional Elitism becomes a divisive Workplace Force

June 27, 2018 by Babette Ten Haken Leave a Comment

Professional elitism is alive and well in far too many startups, businesses, associations and larger organizations. I won’t even get into the role(s) it plays in academia. Where do pockets of professional elitism exist in your own organization? This elitism takes many different forms. Often, it is communicated both subtly, as well as overtly. Unfortunately,… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: academia, business, engineering, human capital strategy, human resources, IIoT, IoT, IT, knowledge workers, leadership, management, manual workers, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, professional elitism, quality, sales, SMB, startups, STEM, Voice of the Customer for HR professionals, Voice of the Customer for project management professionals, workplace, worktrends

How Superficial Collaboration cripples Successful Client Outcomes

May 24, 2018 by Babette Ten Haken Leave a Comment

When you have superficial collaboration processes, you disappoint clients, over the long haul. Hey, there is no way that I can make that statement pretty. So, let’s explore, shall we? For starters, your leaders, managers and employees initially convince themselves that they are collaborative. Simply by using the term “collaboration” over and over again, during… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: client outcomes, collaboration, collaboration culture, corporate culture, cross functional teams, human capital strategy, Industry 4.0 human capital strategy, leadership, management, One Millimeter Mindset™ program, STEM Professional Development, STEM STorytelling keynote speaker

What to do when a Small Business Leader is a Productivity Impeder

April 11, 2018 by Babette Ten Haken Leave a Comment

My client, a small business leader, consistently wrestled with inconsistent execution of strategy. Over time, this inconsistency cost him business. And he no longer could afford to overlook the issue. As a small business leader in the manufacturing space, he employed less than 20 people on his team. Consequently, each team member wore wear many… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: leadership, management, productivity, small business, social media, strategy, workplace

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