The multigenerational workforce is a workplace reality. Unless, of course, you are a workplace hermit. And, let’s face it. The composition of any workforce impacts the dynamics of the workplace, for better or for worse. So, why not focus on creating opportunities, or sandboxes, in which workforce teams can become more collaborative? A workforce reimagined?… [Continue Reading]
Can a Multigenerational Workforce be a Collaboration Sandbox?
Ready for a Customer Experience Mid Year Blog Post Review?
Where do you stand when it comes to customer experience mid year? Have you successfully created superlative experiences for clients, every opportunity that you get? Or is your track record inconsistent? And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? Too many professionals wait until the official “numbers”… [Continue Reading]
Are your Storytelling Soft Skills half as productive as they could be?
Developing storytelling soft skills seems trivial to many STEM professionals, compared to the rigors of their respective professional disciplines. First, STEM professionals are used to speaking and thinking using discipline-specific language and logic. They are comfortable within that communication environment. In addition, STEM professionals are exposed to marketing and sales-based storytelling styles, when attending professional… [Continue Reading]
How to perform Customer Base Triage and Why It Matters
Typically, customer base triage is conducted in reaction to a large number of customer casualties. These casualties are in the form of loss and/or defection to the competition. And this defection has been going on for quite a while. However, like a slow leak in a tire, you miss the signs that something is amiss…. [Continue Reading]
Is Professional Overthink part of Your Professional Toolkit?
Professional overthink causes us to think too long, and too hard, about solving problems (and other things). Which isn’t necessarily a bad thing. Especially if you are a professional who does not think things through, thoroughly, when problem-solving. Perhaps you should start thinking longer, and harder? So, are you a professional overthinker? Me, too. After… [Continue Reading]
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