Social communication etiquette is going over the top. Have you noticed? In spite of the topics I scheduled on my editorial calendar, the theme of this week’s posts is rapidly becoming Communication. Communication between leadership, management and front line employees. As well as between clients and vendor partners. Then again, how about social communication patterns… [Continue Reading]
Social Communication is not ever Permission to Sell
Customer Success Storytelling leverages Customer Experiences
Customer success storytelling leverages customer experiences. Regardless of whether, or not, an organization hires others to create this content. These stories portray the actual experiences an organization’s own customers have, when working with that organization. Nothing artificial. Honestly told. Non-sensationalized. Even when stuff is messy and end results are not glamorous. How can organizations capture… [Continue Reading]
5 Questions to create a Collaborative Customer Experience Strategy
A collaborative customer experience strategy requires more than having clients to survey. This strategy encompasses understanding the non-surveyed factors impacting the customer, pre-sale, during the sale and the entire post-sale continuum. How well do we really “stick close to the customer”? There are 5 questions to consider when creating and implementing a collaborative customer experience… [Continue Reading]
Leveraging Our Productive and Professionally Profitable Voice
All of us have a professionally profitable voice. What does ours sound like? Authoritative? Dictatorial? Compassionate? Robotic? Human? Humane? Each day, when working with colleagues and clients, we have infinite opportunities to leverage our defining voices. To create and engage clients in stories which showcase how our teams and resources create remarkable and enduring client… [Continue Reading]
Can a Multigenerational Workforce be a Collaboration Sandbox?
The multigenerational workforce is a workplace reality. Unless, of course, you are a workplace hermit. And, let’s face it. The composition of any workforce impacts the dynamics of the workplace, for better or for worse. So, why not focus on creating opportunities, or sandboxes, in which workforce teams can become more collaborative? A workforce reimagined?… [Continue Reading]
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