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Is Small Business Employee Churn impacting Customer Retention?

June 19, 2017 by Babette Ten Haken Leave a Comment

Ponder how small business employee churn impacts the quality of post-sale product and service delivery. Ideally, a small business customer retention workforce is proactive, not reactive. First, these employees are key elements of a well-crafted human capital strategy. Also, they connect the dots between execution of customer acquisition and customer retention strategy. As a result, they… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: customer retention, employee churn, micro-business, small business, small business employee churn, workforce

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