Babette Ten Haken

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You are here: Home / Archives for MSP

MSP SMB Strategy in the Internet of Noise

December 2, 2015 by Babette Ten Haken Leave a Comment

MSP SMB strategy leverages business process insights tailored to your clients’ needs. From your customers’ perspectives, the technology marketplace is rapidly morphing into the Internet of Noise. Your MSP (managed service provider) focus for SMBs (small to medium size businesses) is offering a suite of integrated business process management solutions. It’s What’s Next. Your competitors… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business process, midmarket, MSP, small business, SMB

MSP Opportunity in the IoT Tsunami

November 23, 2015 by Babette Ten Haken Leave a Comment

It’s no news that we have an IoT tsunami going on (Internet of Things). That situation presents an MSP (managed service provider) opportunity to move into new industry verticals. Has your MSP organization marginalized or ignored the small to medium size business (SMB) manufacturing sector?  Let’s explore. The IoT Tsunami starts with The Cloud Earlier this year… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Cloud, manufacturing, MSP, SMB manufacturers, SMBs

MSP Team Structure for Value

October 28, 2015 by Babette Ten Haken Leave a Comment

MSP team structure is morphing. There’s the blinding pace of technology for starters. Then there is rapidly increasing client demand for stronger security and cloud-based services. That scenario puts a lot of pressure on your current MSP (managed service provider) team structure. What does your team need to look like in order to create value… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: CSP, MSP, MSP Team, MSP team structure, team structure

MSP Teams – What’s Next?

October 7, 2015 by Babette Ten Haken Leave a Comment

Tomorrow’s MSP teams are comprised of member-leaders. They work together, identifying strategies to migrate their own businesses – and their customers’ – from legacy IT systems, models and mindset to “What’s Next?” A “What’s Next?” strategy focuses MSP (managed service provider) teams on continuous value creation versus project-related tactical task fulfillment. Where do you go… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: MSP, MSP Team, Penton Channel Directions LIVE, teams

Customer Success Strategy for Business Growth and Expansion

September 21, 2015 by Babette Ten Haken Leave a Comment

Your customer success strategy is your fulcrum for business growth, expansion and sustainability. How will you decide to boil the ocean of IoT and big data that is crashing into the future of your MSP and CSP organization? Customer success strategy starts with your realization that in order to propel your business forward you will… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: big data, CSP, customer, customer success, customer success strategy, IBM, IoT, leadership, MSP

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