All of us experience professional bias and professional intimidation at some point during our careers. However, some of us continuously experience this type of workplace intimidation on a daily basis. Why is that? Ultimately, Yesterday’s business models tend to reinforce departmental silos and, what I call, Us versus Them mindset. This mindset places people in… [Continue Reading]
How Professional Bias undercuts Productivity and Profitability
Biased SMB Business Vision starts with Biased Information
You just may be leading from a position of biased SMB business vision. Think about it. In order to make decisions, you need information. Who, what, when, where and – most significantly – why are you trusting the sources of your information? Because information becomes the data upon which you make strategic and tactical business… [Continue Reading]
Why Unconscious Bias and Baggage sabotage Professional Innovation
Unconscious bias and baggage happen in the workplace. Constantly. These ugly little beasties, sometimes overt but mostly inferred, alter how you play with the other children in childcare, whoops, the workplace. However, while your actions unconsciously are directed at others, ultimately, you sabotage your own professional self. Why? First, because you prevent yourself from collaborating… [Continue Reading]
Relying on a Canary in the Coal Mine Customer Retention Plan?
The canary in the coal mine customer retention strategy is one, lame, post-sale way of caring for customers. Yet, this strategy is alive and well in organizations of all sizes. In the not-so-distant past, coal miners carried a cage of live canaries into the mine each day. If a bird died, their demise indicated a… [Continue Reading]
Relentless Collaboration catalyzes Customer Retention
How do you create, and then hire for, a culture driven by relentless collaboration across the organization? That strategy, in action, prevents employees from making decisions on their own, in a vacuum, biased by their own professional limitations. Instead, they recognize the strength and value achieved by working together, even when things are difficult. Chew… [Continue Reading]
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