Babette Ten Haken

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You are here: Home / Archives for one millimeter mindset coaching and facilitation programs

Order Taker Managers can’t Lead

July 10, 2015 by Babette Ten Haken Leave a Comment

You are an order taker manager. Not by design. You had every good intention of putting your stamp on the future of the company that employs you. You are an extremely talented and well-educated order taker manager. You’ve been around the management business block a time or two. You know your stuff. You are champing… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: change management, HR professional development, human capital value, leadership, managers, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, project management professional development, Quality professional development, Voice of the Customer

6 Strategies for Building Customer Loyalty When Renewing

May 30, 2012 by Babette Ten Haken Leave a Comment

I loved going to renewal accounts. We all “inherit” them as part of the “base” that companies start us off with, in the hopes that we will acquire new customers and build on this account base.  As a newbie salesperson, you hope that you don’t encounter an earful about the “last rep” and the “lousy… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: customer experience, customer loyalty, customer retention, one millimeter mindset coaching and facilitation programs, One Millimeter Mindset™ virtual programs, sales methods, strategic business storytelling keynote speaker

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