Surprised to enter 2022 digging yourself out of a huge 2021 customer defection hole? It just could be you left your entire client retention strategy up to the virtual customer retention dog. What excuses do you make to your managers about your less-than-stellar rate of customer retention? Consider that customers who defect have an entirely… [Continue Reading]
Did The Virtual Customer Retention Dog Eat Your Client Base Homework?
Experiencing Professional Burnout or Professional Complacency?
Each New Year brings with it a plethora of blog posts and articles. These pieces encourage you to set bold goals, crush quotas, and move forward with resilience and vigor!! Realistically, you just may not have the mental (and physical) energy to fulfill everything you are told to do in those articles. Equally realistically, consider… [Continue Reading]
Aligning Your Solutions With What Clients Really Want?
Creating your 2022 playbook of what it takes to design, align, and implement solutions clients really want? First, consider that these solutions and outcomes may not be aligned with what your organization’s culture (and strategy) currently support. Then, consider that what clients really want may reside beyond your organization’s core competencies. However, aligning solutions with… [Continue Reading]
Are Professional Labels Impeding Cross Functional Collaboration?
When you assign professional labels to a person, behavior, or process, will you stop thinking about taking further action? First, there is some level of intellectual satisfaction in recognizing what you observe. Perhaps you are trained as a coach or function as a mentor. As a result, there is something self-affirming in knowing the right… [Continue Reading]
Chewable One Millimeter Mindset Blogs – November 2021
This month, review these three chewable one millimeter mindset blogs: posts freshly created throughout November 2021. As you digest your Thanksgiving meal (and leftovers!), chew on my perspectives a bit more. Then, let me know what you think. First Post – Chewable One Millimeter Mindset Blogs Will Your Clients Elect (And Re-Elect) You As Their… [Continue Reading]
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