Many professionals I’ve spoken with, recently, have a nagging sense that they are professionally predictable. Managers and leaders make a big fuss about why we should focus on product and service differentiation. Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. When we have the… [Continue Reading]
4 Ways We become Professionally Predictable to Customers
Customer Success Storytelling leverages Customer Experiences
Customer success storytelling leverages customer experiences. Regardless of whether, or not, an organization hires others to create this content. These stories portray the actual experiences an organization’s own customers have, when working with that organization. Nothing artificial. Honestly told. Non-sensationalized. Even when stuff is messy and end results are not glamorous. How can organizations capture… [Continue Reading]
The Professional Wisdom of Our Professional Breakout Moment
Each of us have a professional breakout moment. If we allow ourselves to take that first, minute – possibly hesitant – step forward. That first step, our permission to allow ourselves to move one millimeter beyond our current professional comfort levels, is all that is involved. Yet that single, tiny millimeter forward represents the most… [Continue Reading]
Why Collaboration Common Sense is Workplace Unsustainable
Most of us have collaboration common sense. You know, the voice of our conscience telling us to “play nice with everyone in the workplace.” Even if we do not like our colleagues and co-workers. Or, we do not possess the hard and soft skill sets to collaborate very well. Even if we do not play… [Continue Reading]
Why Our Defining Moment is not all about Our Backstory
We all have a defining moment somewhere in our personal and professional DNA. However, how many of us understand how to capture and articulate it? Our defining moments combine our words, actions and values into something valuable, tangible and compelling. Yet often, they are so subtle and completely natural, that we take them for granted…. [Continue Reading]
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