Babette Ten Haken

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A Workforce Profitability Strategy gives Employees Permission to Shine

February 6, 2019 by Babette Ten Haken Leave a Comment

A workforce profitability strategy is more than a hiring strategy focused on preventing employee churn. Instead of churn prevention as the objective, employee co-investment in business growth becomes the goal. How are you communicating to employees that they are part of something bigger than themselves? Not only are they part of your organization’s or association’s… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, collaboration, communication, customer experience, customer retention, customer retention keynote speaking programs, customer service, customer success, employee experience, financial services, healthcare, human capital strategy, human resources, IIoT, manufacturing, operations, professional development keynote speaker, sales, technology, women in business, workforce profitability keynote speaker

What is the Employee Experience of not being Entirely Incorrect?

January 31, 2019 by Babette Ten Haken Leave a Comment

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Are employees mentored to become more anticipatory about proposing solutions more aligned with stakeholder needs? Or, are employees… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, collaboration, communication, customer experience, customer retention keynote speaker, customer service delivery, employee experience, finance, healthcare, human capital strategy, human resources, IIoT, Industry 4.0, manufacturing, operations, sales, technology, women in business, workforce profitability keynote speaker

Are You Comfortably Uncollaborative?

November 7, 2018 by Babette Ten Haken Leave a Comment

Being comfortably uncollaborative has its workplace advantages. Apparently, you are as risk-averse as they come. In fact, when decisions need to be made, you often are invited to meetings for the sole purpose of stalling projects and delaying decisions. As a result, you become the company “naysayer.” Then again, are you “known” for being intentionally… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: collaboration, communication, customer experience, customer service, engineering, human capital strategy, operations, personal development, professional development, professional speaker, quality, sales, women in business, workforce

Business Growth leverages Profitable Leadership Communication

September 10, 2018 by Babette Ten Haken Leave a Comment

Business growth either leverages profitable leadership communication. Or it showcases collaboration gaps. You have heard the expression: “The right hand does not know what the left hand is doing.” How many of your clients have voiced this sentiment, when attempting to traverse execution of pre-sale promises and their post-sale service delivery and execution? I recently… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, communication, customer experience, customer retention, engineering, facilitator, IIoT, Industry 4.0, Industry40, IoT, IT, leadership, operations, personal development, professional speaker, profitable collaboration, quality, sales, Voice of the Customer

Customer Success Storytelling leverages Customer Experiences

August 1, 2018 by Babette Ten Haken Leave a Comment

Customer success storytelling leverages customer experiences. Regardless of whether, or not, an organization hires others to create this content. These stories portray the actual experiences an organization’s own customers have, when working with that organization. Nothing artificial. Honestly told. Non-sensationalized. Even when stuff is messy and end results are not glamorous. How can organizations capture… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business, C-Suite, collaboration, content marketing, customer experience, customer retention, customer success, demand generation strategy, employee engagement, engineering, IIoT, industrial internet of things, Industry 40, IT, marketing, One Millimeter Mindset, operations, quality, sales, storytelling, workforce engagement

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