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You are here: Home / Archives for organizational culture

Are Your Engaged Employees Relentlessly Curious Employees?

December 5, 2018 by Babette Ten Haken Leave a Comment

Engaged employees are not necessarily relentlessly curious employees. Do you identify who the relentlessly curious employees are in your organization? Perhaps you should. Because they are key to positive customer experiences. And they fuel customer success and customer retention. Here’s why. According to Gallup, employee engagement focuses on the value of perceived, and measured, employee-centric… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth, collaboration, critical thinkers, customer churn, customer experience, customer service, customer success, employee churn, employee engagement, employee experience, engineering, human capital strategy, human resources, IIoT, Industry 4.0, knowledge workers, manual workers, organizational culture, professional speaker, quality, sales, STEM professionals, technology, workforce

Serving Toxic Demanding Customers is not a Business Growth Strategy

September 20, 2018 by Babette Ten Haken Leave a Comment

All of us have toxic demanding customers in our client bases. However, we do have control over the situation. Let’s explore. These customers pride themselves in making our business lives difficult. First, they are predictable: they will challenge all proposed solutions. Even the simplest ones. Why? Because everything has to be “their idea.” Otherwise, it… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, collaboration, communication, customer retention, customer service, engineering, IIoT, Industry40, IoT, leadership, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, organizational culture, personal development, professional speaker, quality, sales, technology, toxic customers, women in business, workforce

Confusing Customer Service Delivery with Customer Experience Delivery?

September 17, 2018 by Babette Ten Haken Leave a Comment

Do we really understand the difference between customer service delivery and customer experience delivery? Or, do we use the two terms interchangeably? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility. Certainly not ours…. [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: brand, business growth, customer experience, customer service, engineering, Industry40, KPIs, leadership, organizational culture, personal development, professional speaker, quality, sales, service delivery, technology, women in business

Professional Ethics catalyze Professional Innovation and Leadership

May 30, 2018 by Babette Ten Haken Leave a Comment

Your professional ethics are under attack on a daily basis. Whether you acknowledge this situation or not. The real question is what you do about it. Professional ethics are the moral principles which form the foundational structure of your behavior. First, in my playbook, there is no dividing line between personal ethics and professional ethics…. [Continue Reading]

Filed Under: Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaboration, engineering, Industry 4.0 human capital strategy, innovation, leadership, organizational culture, professional ethics, quality, sales, startups, STEM Professional Development, STEM STorytelling keynote speaker, workplace behavior

How a Customer Experience Culture leverages Collaboration

April 26, 2018 by Babette Ten Haken Leave a Comment

When I ask you whether your organization has a customer experience culture, how do you answer? If the answer is “Yes!” just what does your customer experience culture look like? Sound like? Deliver like? For starters, this phrase simply may pay lip service to the phrase: “customer experience.” In reality, there is no “culture” that… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: collaboration, customer experience, customer focus, CX, CX surveys, Industry 4.0 human capital strategy, organizational culture, STEM Professional Development, STEM STorytelling keynote speaker

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