When it comes to organizational visibility, how do you rate yourself? Does everyone in your department know who you are? Yet, no one outside your department has a clue about who you are or what you do. During my keynotes and workshops, I ask audiences how visible they are in their organizations. The results are… [Continue Reading]
3 Reasons Why You fall short on Organizational Visibility
Why Toxic Professional Stories involve Another Story Too
Leadership through storytelling takes another look at your toxic professional stories. You know, the ones you bury, because you associate these stories not only with personal and professional embarrassment and humiliation. But also, with toxic workplace environments. Often, you move on: from toxic colleagues, workplaces and stories. However, you remain good and stuck in these… [Continue Reading]
Is Your Workplace Service Culture actually Self Serving?
Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Then, ponder the workforce profitability of your current strategy. Often, employees are unable to have each other’s – and your customers’ – backs…. [Continue Reading]
Professional Communication Soft Skills are more than Talk
Today, make a list of your professional communication soft skills. If you Google “soft skills”, you arrive at 5-7 skill sets for which communication is deemed of utmost importance. These skills include: leadership, communication, ethics, flexibility, problem-solving, teamwork and interpersonal skills. What additional skills would you add to this list, based on your professional experiences?… [Continue Reading]
Why Professional Communication is impeded by Your Biases
All of us have professional communication habits. And these habits, both consciously and unconsciously, can reflect our professional biases. Biased behavior often reflects professional baggage created by embarrassing, humiliating or toxic encounters with clients and colleagues. When professional bias and baggage influences our professional communication, everyone is impacted. Leaving these biases unaddressed creates lousy employee… [Continue Reading]
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