Being comfortably uncollaborative has its workplace advantages. Apparently, you are as risk-averse as they come. In fact, when decisions need to be made, you often are invited to meetings for the sole purpose of stalling projects and delaying decisions. As a result, you become the company “naysayer.” Then again, are you “known” for being intentionally… [Continue Reading]
Are You Comfortably Uncollaborative?
3 Reasons We fall short of fulfilling Our Professional Development Quota
In the angst of fulfilling our employer’s KPIs, we often overlook the benefit of creating our own professional development quota. That set of personal and professional KPIs which are ours, and ours alone. Because when we fall short of fulfilling whatever “their quota” happens to be, it is because “their” quota grates up against our… [Continue Reading]
Do We have a Couch Potato Storytelling Culture?
Does our organization engage in a couch potato storytelling culture? We know the plot. A client has a problem. They are in crisis and call our company. Our company solves the client’s problem. And everyone lives happily ever-after. And returns to their couches. End of story. Yes, solving big hairy problems for clients certainly is both dramatic… [Continue Reading]
Are We reinforcing our organization’s Customer Disloyalty Program?
Customer disloyalty happens. When we fail to meet customer requirements after we initially attract and win their business. When customers become disenchanted, their loyalty is jeopardized. The next step is customer defection. Far too often, businesses of all sizes leave the customer’s loyalty in the hands of front-line employees. These gallant individuals deal with disgruntled… [Continue Reading]
Retaining Customers requires All Hands on Deck
Why do initiatives on retaining customers still feel like a bunch of isolated actions? Provided by people in separate departments. With different functions. All throwing their professional efforts at the customer. Instead of in partnership with the customer. That is such an outdated customer retention model. For starters, this outdated concept of retaining customers is… [Continue Reading]
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