What does our personal development strategy look like, in real-life? We have the best intentions, yet are time-constrained. Often, we are conflicted when our employer’s business strategy eats into our own ideas for best serving clients and colleagues. At the end of each day, we feel as though we play a continuous tug-of-war, involving both… [Continue Reading]
3 Strategies to remain On Track yet go Off the Beaten Path
3 Ways Our Current Customers find Us Professionally Boring
Our customers find us professionally boring when we are completely boring. Over time, we gradually become less than enthusiastic about serving them. For a number of reasons. And our sentiments about our customers become very obvious. As a result, as the song goes: “The thrill is gone.” It’s a two-way street. When current customers are… [Continue Reading]
Engagement Experience fuels Customer Experience
The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Like a chemical equation, is the desired reaction balanced and controlled? Or, is the quality of the engagement forceful and overwhelming? Either way, engagement experiences… [Continue Reading]
3 Ways Departmental Factions negatively impact Customer Delivery
Each day, departmental factions negatively impact workplace productivity and profitability. Eventually, factions perpetuate subtle assumptions. Over time, assumptions become dogma and are hard-wired into decision-making that impacts how we deliver to customers. As a result, we continue to underserve colleagues as well as clients. Departmental factions negatively impact customer experience. The first way departmental factions… [Continue Reading]
3 Reasons why Professional Hesitation is a sign of Strength
Professional hesitation? Showing colleagues and clients that we hesitate on issues? Never! Ever!! Oh. Stop. Please. Are we implying that because it is so important to have a quick response, we rush an answer? Versus thinking things through? Especially in Today’s digitally-transforming, Industry40 environments??? A rushed response to issues – rather than professional hesitation –… [Continue Reading]
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