Babette Ten Haken

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What Is Your Professional Career Voice: Leader or Follower?

February 23, 2021 by Babette Ten Haken Leave a Comment

Each of us establishes a professional career voice. Sometimes our voice is created consciously and conscientiously. On the other hand, perhaps you unconsciously create and reinforce a professional voice which is not an accurate reflection of who you are. Think about it. What is your preference: leader or follower? Consider that your professional career voice… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, cross-functional leadership, customer experience, customer retention, employee experience, HR storytelling, human capital value, IIBA, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross-functional storytelling programs, One Millimeter Mindset™ virtual programs, PMI, PMI Professional Development Day keynote speaker, professional innovation, project management professional development, SHRM, strategic business cases, Voice of the Customer

Who Are Your Business Case Heroes And Heroines?

December 17, 2020 by Babette Ten Haken Leave a Comment

Who are the business case heroes and heroines you leverage when working with colleagues and clients? Consider that every business case you create includes a cast of characters you either include or exclude. Possibly because you never even considered these people as part of your story. Or, if there is going to be a hero… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: 4IR, 4th Industrial Revolution, business analysts, business cases, cross functional business processes, cross-functional collaboration, cross-functional communication, cross-functional leadership keynote speaker, cross-functional team storytelling, customer experience, customer retention, employee experience, entrepreneurial storytelling keynote speaker, HR storytelling, human capital value keynote speaker, human capital value storytelling, human resource professional development, IIBAD, IoT, keynote strategic business storytelling speaker, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, PMI, professional diversity and inclusion keynote speaker, professional innovation, project management professionals, Quality Professionals, SHRM, startup storytelling, STEM storytelling, use cases

Pandemic Stories fuel Your Professional Trajectory

August 4, 2020 by Babette Ten Haken Leave a Comment

By now you probably have pandemic stories to tell. Most likely due to the ubiquitous impact of the current health scenario on how we work (and where, when, why, if). How has the pandemic fueled not only your own professional delivery of client-focused solutions? But also your teams’ and your organizations’, as you better serve… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: BADD, cross-functional team leadership, customer experience, customer retention, customer success, employee experience, HR storytelling, human capital value, human resource professional development, Industry 4.0, IoT, One Millimeter Mindset™ virtual programs, PMI, professional development, Professional Development Days keynote speaker, professional innovation mindset, project management professional development day, Quality professional development, SHRM, strategic business storytelling keynote speaker

3 Ways Your Value Added Customer Experience Efforts are not Valued

September 5, 2018 by Babette Ten Haken Leave a Comment

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you. Like the key players on a sports team, what they do when they do… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, customer experience, customer retention, customer service, customer success, CX, engineering, HR professional development, IIoT, Industry 4.0, Industry 40, IoT, IT, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, PMI, PMI PDD keynote speaker, post sale, pre-sale, quality, sales, service delivery quality, SHRM, storytelling for project management professionals, value added, Voice of the Customer

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