Who are the business case heroes and heroines you leverage when working with colleagues and clients? Consider that every business case you create includes a cast of characters you either include or exclude. Possibly because you never even considered these people as part of your story. Or, if there is going to be a hero… [Continue Reading]
Who Are Your Business Case Heroes And Heroines?
Pandemic Stories fuel Your Professional Trajectory
By now you probably have pandemic stories to tell. Most likely due to the ubiquitous impact of the current health scenario on how we work (and where, when, why, if). How has the pandemic fueled not only your own professional delivery of client-focused solutions? But also your teams’ and your organizations’, as you better serve… [Continue Reading]
Strategic Storytelling Soft Skills are Powerful Skills
Developing strategic storytelling soft skills is a powerful component of developing leadership skills. Do you currently leave storytelling, and your leadership soft skills, in the hands of other internal or external resources? Or, are you accountable for developing and implementing this skill set, yourself? After a while, it becomes difficult remembering which stories you are… [Continue Reading]
3 Ways Your Value Added Customer Experience Efforts are not Valued
How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you. Like the key players on a sports team, what they do when they do… [Continue Reading]
3 Ways to improve Your Customer Retention Scorecard
Do you have a customer retention scorecard? You know what I am talking about. Any of the plethora of scoring systems which measure customer satisfaction and loyalty. Chances are, your organization already has a scorecard or two. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Do… [Continue Reading]
Follow Us!